Truist Nw Park Sq, Russellville

This was a great bank when it was BB&T. Truist is garbage. They can't explain why money randomly goes missing. Your balance will yoyo when you haven't even made any transactions. I was with BB&T for 17 years, but am looking for a new bank for my checking account.

Went to this bank ( my bank for years ) I went to the ATM to deposit my check, that’s the way I been doing my banking since Covid started. But today the ATM worked but it said deposit is not available ( WTH ) the line to the drive thru was ridiculous and they horrible slow!!!!! So I drove around to go inside only to find they have closed the lobby again. How stupid. Un the less, I am about to start looking for another bank. The Russellville Branch is very Un convenient. They might as well close the doors. Oh wait they already have!!!!!

Called ten different branches today trying to close down my account and was treated less than human by all of them. Apparently I don’t count as a human being or a customer because all of them told me they were too busy to bother with me. This one was supposed to call me back and never did. Never been treated so rudely in my life.

Never had a problem with any of the bank employees, really a good crew and this bank offers really nice extras to go along with any of their accounts.

Very slow staff that must improve. All other bank put them to shame on their service.

their time is valuable. their customers can just wait.

"Beautiful place, good service and friendly people."