Truist James Madison Hwy, Palmyra

Unbelievable. I was unhappy before about this branch, but now...geeze! Called to see if the lobby was open today (because it was closed Friday for "conditions outside their control" according to a sign on the door. They said it was open. So I get there, find that sign on the door again and a line that isn't moving AT ALL. 10 minutes and no movement. And, I've been on hold with online support for 104 minutes while this is all going on! WTH is going on?!

I am currently on hold with Truist bank main customer Service number for 1 hour and 10 minutes just trying to find out why Zelle is not working on my account. OVER A HOUR WITH CONSTANT REMINDERS OF HOW IMPORTANT MY CALL IS! Puting me on hold for over an hour with no info on WHEN I can get an answer is the perfect way to tell me how much you could not care less about customers. I MISS SUN TRUST! UPDATE: I GAVE UP TRYING AFTER 1 HOUR 40 MINUTES WAITING ON HOLD. NO HELP FROM TRUIST

Very disappointed with the service level I've been with BB&t for over 20 years and I called the branch was put on hold then disconnected three times I will call back Monday to see if I can get a someone that can help me. Everyone was so professional in the past what happened ?

I've never had a problem with this branch location, until today. I called about an issue and was speaking with an employee on the phone. Apparently she had me on speaker phone. Employee Kelly was in the background and made a very unprofessional comment. When I asked to be transferred to the managers voice mail, I was put on hold for a while. Kelly then came on the phone trying to "smooth" over what had already been said; using the excuse that she wasn't feeling well today. I went on and tried to explain the issue to her and she just continued to talk over me, until I just shut up and let her have the floor. I work in customer service and the unprofessionalism that she showed today was unacceptable. I will follow up with the branch manager!

As new clients to to area, we've used multiple services and required assistance about 5 times both in person at the branch and over the phone. Consistently we were treated promptly with respect and provided clear communication that was informative and helpful.