Truist Lakeside Blvd, Owings Mills

Worse bank ever. I have been unsatisfied with the bank since they transitioned from BBT to Truist. Online banking is a joke, the app is a hot mess. I have never been more disappointed in a bank. Everything about the bank is frustrating. Currently I’m unable to log into my account, this only happens about once a week. How frustrating is it to have money in a account but cannot access it. No worries. I will be switching completely to Navy Federal. This bank won’t be around long. WATCH!!! If I could give no stars I would.

I have had an account with BB&T since I can remember. This branch makes me want to take my business elsewhere. They have to be the slowest, laziest and unhelpful banker/tellers ever. I just had my 3rd most frustrating experience with this location in the last 2 months, specifically with one teller in particular. As a customer, I am appalled at the lack of customer service. I had questions that went unanswered because she was too lazy to find out. The ATM ate my money and instead of offering to help me through the process, she threw up her hands and walked away from the window (upon calling the ATM company, they informed me she had the same capabilities as they did, just refused to assist me). This past afternoon, I waited in line for 10 minutes without acknowledgement, despite having 3 people behind the glass. Lucky me, I got the same lazy teller who instead of giving me helpful information, told me to drive to another branch because she didn't know about a seal that I needed stamped. You would think she could have asked someone in that branch, called another branch for me, etc. But no, that'd be too much work. I am absolutely seething that I can't rely on my local branch to be helpful when I am seeking information or service.

I’ve been to this branch several times today being my last. I asked them to write a letter just confirming my address which was supposed to be done yesterday. They gave me no assistance. They say they’re short staffed yet the branch manager isn’t letting any of his RB’s take some responsibility. It’s just common sense for a task that minor to be handled by an employee to compromise and make it time consuming for the company and client. I asked how long it would be before he finished with his client because I needed the document and they couldn’t even give me an ETA. Instead they suggested me to go to a different branch. Last time i had an issue with this branch because I asked to take out 6k. They tried to lie to me saying i wasn’t able to take funds out of my account before I told them how they were lying and explained my funds availability due to me also being a relationship banker myself. I feel like they are very profiling at this branch. It’s funny when black people look at black people that way. .

Rude bank tellers. Unprofessionally dressed staff. Teller's with unprofessional piericing's in théir lips and face's. Outlandish tatooes showing on bank teller's as well. Teller named Joy is rude and unpleasant. Terrible attitude. Tellers never smile, the mood is " what do you want?" I felt that my service is not a contribution to the business. Most rude customiser service agent's I've ever experienced.

No customer service. They ignore customer. Phone system is archaic, can't get in touch with anyone. Don't keep call back appointments. Drive thru is terrible. Teller screams at people, saying I don't know you! I don't know her either.

The white, curly haired lady working the window is the most unprofessional individual I’ve came across in a very long time. It’s a shame with the things going on around us that people still find it so hard to just have common courtesy.

This location seriously went downhill since the days when I first started banking with them just over a decade now. When the bank tellers from back left one by one I started seeing & unfortunately experiencing a drastic shift in customer service. They’re alot slower in getting people in & out so the lines will be backed up more often than the past. Whenever I have a question about anything, their typical response is to call some BBT/Truist customer service line for help instead. They’ll often close the drive thru line before closing time which is extremely annoying!! They are slower to cash my checks compared to the helpful ladies that was there 7 years+ ago. The old crew used to be helpful & ready to immediately set up a meeting no matter how problematic the situation the customer would have. They would be willing to help but this new crew. I can’t stand them. The whole BBT to Truist recent switchover was a clusterf*-* as well for the online service but that’s more of a gripe with the whole business.