Truist Plantation Ridge Dr, Mooresville

When my mom passed away, the BB&T staff went above and beyond helping me receive money from the trust estate and then transferring half of it to a sibling. This was a different experience than my sister had with other banks. The BB&T personnel are always friendly and helpful with any issues. I almost never have to wait to talk to anyone there when I walk into the branch.

Polite and helpful staff. Only good things to say about my experiences here. Very helpful when I had a discrepancy with a charge on my account. Highly recommended

No integrity! Misrepresented loan terms at Mooresville - Main St. branch and now trying to cover tracks. Won't turn over their errors & omissions insurance policy. Guess I'll have to take legal action. Run! Don't walk from BB&T. Hope SunTrust straightens them out. They're my next call to fix this mess.

This is the worst bank ever, I went in to see about getting a non-collateral loan.. Karen helped me and told me that the loan was going to underwriting. It has now been a week and I've called several times? Left voicemails and she still has not called me. I think this is horrible customer service. I am so thankful that I do not have to use this bank on a daily, weekly, or even a monthly basis.

You have to like any branch that you can call and quickly be served or get your questions answered, unlike some other large banks

I would bank somewhere else. They management and staff at this location are not interested in a partnership and are incapable of customer service. I had to go to another BB&T branch to accomplish what this branch assured me could not be done.

Gets the job done but typically pretty rude and no one seems like they wanna work there

Very friendly service and staff!! Very quick with starting up a new checking account!!

Very joyful employees and a wonderful bank to work with.

Very friendly staff and very pleasant to work with while opening new accounts!