Truist Lakeview Pkwy, Rowlett

Claudia Gallegos assisted me today and did an excellent job in helping me. We set up my online banking and she was very patient, positive and adept in her assistance! She did a wonderful job and I am all set up and very pleased! Claudia is the branch manager at the Rowelet office.

Trying to buy postage stamps? I suggest you try the postal office.😂 A bank is a bank not a postal office come on now. We are in the year 2021

If you're making a mortgage payment they do ok. If you're cashing a check they do ok. If you're doing anything more complicated than that, pray you don't get Martha. When you can't give someone money because they can't follow a very basic train of thought it's time to move on. I did, and I've been on hold with their customer care line for over 25 minutes now. It's mid day on a Thursday. This is exactly why I pulled all of my accounts and went to capitol one. They're great by the way if you're fed up also.

The worst, I mean the worst bank for small businesses. They don't know there blank from there blank. There corporate can't even communicate with their own Banks about how much money is in somebody's account. Don't get me started on the fraud department and how disrespectful and rude they are. I would recommend to go with any other bank except for BB&T.

My credit card number was compromised and they were able to quickly give me a temporary card! Martha always takes really good care of me when I need checks or money orders or anything.

Unbelievably careless with people time!! It is not only the fact there is only one teller all day! ( it doesn’t matter if it is Monday or Friday!!!) But for some reason the employees in this branch are so comfortable and much more important than customers that they don’t give a damn about customer ‘s time!! It is not one time it is every time!

I just called the Rowlett branch with the simple question, "Do you sell postage stamps?" hoping I could buy some at the drive up window. They hung up without even answering!

Great banking experience. Robby Stewart very helpful, knowledgeable and offers great customer service.

Seriously they charge $8 to cash there own checks.. Unbelievable…!!!

Worst bank for small business! They don't care about you. They will drop you for no reason and try to keep your money!!!!