Truist E Jefferson St, Charlottesville

Briana provided exceptional customer service this morning. She is very knowledgeable, professional, and friendly. I highly recommend Briana if you have online banking questions! Today, April 19,. 2022, Ms. Sander helped me with an electronic payment. She was very friendly, professional and patient!! Thank you Ms.Sander! Once again, a great customer service experience!

I used to love this bank but I have been trying to order a new bank card since the end of September and I have yet to receive the card. The first card was sent to the wrong address. I then went into the branch to reorder for the second time and I also got a credit card. The credit card came in the mail but there was still no bank card. I have called customer service and I have called the branch since then. No one can seem to tell me where the card is or what has happened. The sad part is, no one has apologized for the inconvenience that it has caused me! The only thing they can say is we can reorder it and give you a temporary card but every time I use my Venmo it cuts off the temporary card. This has been the worse experience since banking with them. I guess it’s time to look for a new bank. Third card has been been ordered.

Scammers. But nice people. This was a while back, but this bank ran that scam where they would process 6-7 days worth of pending transactions in the order of most expensive to least expensive; this was in effort to maximize overdraft fees. The strategy is hold transactions before posting them to the account, or putting them in a "pending" state. The longer transactions are held, the more transactions can be reordered in effort to maximize overdraft fees. Around the same time they stopped offering the ability for a card to be declined at purchase. If you're a poor college student like I was, beware. BB&T preys on the young and naive.

The service at this location is very slow. There is one woman that works the drive thru service and she has great customer service. Every encounter I’ve had inside has been rude and it showed that they could careless if I was a customer. In fact, they’ve even been rude to family members of mine. All seem to have the same interaction, explaining it by saying “they acted like they couldn’t be bothered to speak to me”. This is very unacceptable. I plan to look for another bank! Hopefully, this changes for future customers. CUSTOMER SERVICE IS IMPORTANT!

We have banked with Suntrust for quite a number of years and held several mortgages with it. We have always been completely satisfied with their services. As for Marsha at the downtown location, I have always found her to be helpful, careful and friendly. I suppose anyone can make a mistake, if indeed she in fact shorted the previous commenter, but I've never found her to be anything but a completely reliable representative of Suntrust, and the bank's own policies to be very customer oriented..

Karen is amazing so are all of the other people! They are all great and I have been using BB&T for over 10 years, at this location, AMAZING!

If you have to huff and puff upon seeing a customer approach the counter, then maybe you need to find another career because one in customer service is not for you. I thought the way the teller acted was very unprofessional.

My husband went to this specific bank branch to get a check cashed and the teller Marsha shorted him sixty dollars. I would be careful with them.

Slowest service I have ever experienced in any BB&T location, and I've been a BB&T customer for over 10 years.

Worst customer service ever!!! Did not even open an account for me.