Truist E King St, Kings Mountain

Before beginning this review I must mention that I have a plethora of personal and business accounts with BB&T for over a decade. Having said that, since I opened my first BB&T account in 2005, I had a great experience with my home town branch of BB&T as well as other local BB&Ts. Since relocating to the Cleveland County area I had to use the conveniently located BB&T in Kings Mountain, NC - since it is the closest one to my residence. After frequenting this local branch for a good year I have to say that I am deeply disappointed with the customer care this bank provides to its partreons. Almost every time I have been there I was treated as an inconvenience; especially to the drive through tellers. Another thing that disappointed me was the lack of (southern) hospitality I was accustomed to with the other BB&Ts around the Western North Carolina area. For a town such as Kings Mountain that prides itself on southern charm, this local BB&T bank strikes me as an oddity in such a friendly town. To be quite frank, I have stopped frequenting this location and had to drive to other BB&Ts just so I didn't have to put up with rude, condescending attitudes from this location. I have even considered closing my personal and business accounts just so I could find a better local banks that does not seem inconvenienced and rude when I show up to conduct transactions.

Both of the tellers at the drive thru window are so rude. They definitely need to work on their customer skills We try to avoid this location just because of them. Haven't had any problems at other locations.

We own the appliance shop next to the bank. They are extremely helpful and greet you when you walk in.

Quick service and friendly, helpful bankers. Not a fan of some of the issues I've had with BBT itself, hence the 4 stars

Tellers are so rude here. Not stopping at this location again