Truist N Bragg Blvd, Spring Lake

Avoid doing any inside transactions. This bank has terrible and I mean terrible customer service. I have been waiting for over an hour for help. No one come to acknowledge the line or give you the courtesy giving you an estimate of your wait time. This is worse customer service that I have ever received at any bank. What happened to the old BB&T? This Truist Bank is sincerely lousy. I wish I can give them a -10. I'm now leaving and have the assets moved to a different bank. And the bank is empty.

The staff is extremely friendly and efficient. The teller staff is knowledgeable and always being helpful. I have been banking with BB&T for the past 8 years and I’ve had zero problems with them. The staff remembers your name and treat you with quality service. Highly recommend

I went to this location to make some changes on my account and the doors were still locked at 9:10am though they open at 9:00am. They did not notice me standing at the doors. I had to call to be let in. Also, I had called prior to coming in to find out what paperwork I needed to bring with me and it was never mentioned that an appointment was required to be seen by a banker. When I arrived there today I was told it was by appointment only and the banker was fully booked. I have had problems with this branch before and their lack of customer care. I will no longer be banking at this branch.

it is now located at 1066 N. Bragg Blvd Spring Lake, NC 28390

My review is to warn as many as possible about an active scam in our Community and also the role that BB&T played in us falling victim to such a scheme and how they refused to take responsibility for their actions… or lack there of. My Husband has been with BB&T for 22 years. He recently encountered a problem banking with BB&T when He was misinformed and became a victim of fraud. Now BB&T is only interested in protecting themselves instead of the financial wellbeing of “valued customers”. My Husband was recently contacted by an agency, inquiring if he was interested in a potential Project Manager position opening close to us. He was contacted for a phone interview and completed 3 out of 4 weeks of a training course that was required for employment of the company. He was told he was doing so well with the course that he was given a project to procure a few supplies for the new office that was opening, that he was to be employed at. A supposed $21,000 line of credit was opened for him, thru the company, in order to make supply the purchases. They wanted him to start right away so they made the suggestion of transferring money into his credit account with BB&T for him to start the purchasing project, while waiting for a company card. We thought this kind of an odd request, so he contacted the branch of BB&T he primarily banks with to see if this was even possible to do and also contacted BB&T's fraud protection to inquire that once the money was transferred in, if there was any way for the money to be taken back out? He received a resounding "no"! No ifs, ands, buts or howevers. With this reassurance, he authorized 2, $2,500 transfers onto his credit card, made the purchase of 2 Mac Books and 2 IPhones, covered the remainder of shipping of the items to the company's programmer, and the company then authorized a 3rd transfer of $1,159 to reimburse him for the cost, out of pocket. Again he called BB&T's fraud protection to confirm that the 3rd transfer had gone thru and everything was ok? The person he spoke with, on this call, immediately told him that she thought it was a scam. She told him that it was more than likely a fake account, that the individuals behind it floated the money into the account and used the time lapse to confirm the account and the transfers, to get what they wanted out of us and ultimately, with the account being fake, the transfers would be reversed back out. Indeed, this ended up being exactly what happened. Had we been informed, with the first call to fraud protection that this was a possibility, we probably would not have gone forward with the transfers or the purchases and would have reported this company immediately! Whether it was lack of knowledge or lack of motivation to do one's job to the fullest, we were left with a false sense of security and now our family is suffering the consequences. From that first phone call to the present, no one that we have contacted has agreed to help or even inquire if there is anything that can be done on BB&T's end to help rectify the situation. They even tried to pawn it off on Visa, since they are the merchant for the card! As far as BB&T is concerned... I authorized it, I made the purchases, it is MY fault, ENTIRELY. I am happy to take responsibility for my role in this but I feel that BB&T should take some responsibility as well! I had reservations about this, even though I was assured it was ok, and I went through with it anyway, THAT is on me. The Branch I primarily do my banking with and Fraud Protection didn't do their job. They didn't do everything they could to protect me from fraud, even when specifically asked, and in THAT, I feel that some responsibility should be taken by BB&T. I hope that this has been an eye opener for the people of this and surrounding communities on the dedication of scammers and how far they will take a situation just to get you. I also hope that it shows current and/or potential BB&T/Suntrust Customers the lack of commitment this Financial Institution has in protecting their “valued Customer’s” financial future.

How this is possible idk but I was on hold for like 10 minutes I just I just fed up and hung up. Maybe this place is under staffed but don't ever expect this branch to pick up the phone. I call the branches in sanford all the time, never been on hold hardly at all let alone for 10 minutes+

Ms Lily & Ms Bernice are always eager to help and super friendly. When the last branch close I will admit I was disappointed...but this branch is friendly fast and convenient if you are going from Vass to Fayetteville. It requires extra planning but I have to tell you the friendliness of the branch employees

Don't care for this bank it always takes forever to do anything I don't feel the customer appreciation

Well the bank takes 1 hour just to wait until someone is talking to you and then you have to wait another hour to get what you wanted never go to this bank again

Fast, friendly and efficient. Always helpful and pleasant to deal with.