Truist N Lecanto Hwy, Beverly Hills

Today, I sat in line at the drive-thru for 25 minutes after I had put cash into the tube along with my ID and my debit card to make this a quick process. There were no other cars in the drive-thru when I arrived. The employee told me that she had to handle the people in the lobby first. This company really needs to invest in having at least one person working the drive-thru and one person working the lobby. This has happened several times and even though this bank is very close to my house, I am probably going to have to just go somewhere else. I don't like spending my entire lunch hour making a deposit or doing something simple. It would be nice to be able to eat lunch on my lunch hour. Customer service is not their strong point.

The absolute worst banking experience of all times. We do business with three banks and received the most unprofessional, incompetent service. Please steer clear of the branch in Beverly Hills Florida.

Every time I come to this bank it seems like there's 6 people deep in the lobby and you have to wait 15 minutes in the drive-through I'm going to look for a new bank would not recommend this one. Hire more people

Since you became Truist the service is awful. I have a question and spent 1:45 waiting for someone to answer but that never happened. Thinking of switching banks.

I have stated several times the ATM does not accept cash deposits. It’s not working and been this way for at least 6 months. Complaining seems to fall on deaf ears. Now the inside is closed so you can’t even go in and make a deposit. Your forced to sit in the drive thru line. Luckily I have a vehicle but I can’t imagine what someone without a vehicle is supposed to do to deposit Cash in their bank account. I guess make an appointment. Please fix your ATM.

I have been a customer of SunTrust for 35 years, and I will be closing my accounts as soon as I can get in to see someone. Since when does a bank not take a Cash deposit? Very unprofessional when I can’t make a deposit into my own account because the bank closed early, the ATM was not working and they wouldn’t take a cash deposit at the drive thru. Why do I even need a bank? I don’t. I’ll just get a prepaid debit card with no fees! What a shame .

Closed early Friday 9/8 without warning. How are we supposed to deposit our checks to get money during this emergency. I will be changing banks as soon as this one reopens on Tuesday 9/11. Another example of the Florida mentality !!!! Also why are no banks open on Saturday in Florida? They should be open till 1 PM like other states are. No respect to the customers who are the reason they have jobs with this crummy bank. And the worst part is they could care less how we feel.

Sure have been helpful and courteous!

I have been trying to call you ppl all afternoon and i can't even get nobody to answer the phone so I can ask a question... I think this is totally ridiculous... They really need some one to answer there phone when some one calls

Been awaiting 4 weeks for a ATM card????????????????!!!!!!!!!!!!!! OMG How long does a soldier needs to get money???