Truist Baltimore National Pike, Ellicott City

HORRIBLE BANK, DO NOT BANK HERE! I had been with Suntrust for over 15 years & had no complaints. As soon as Truist took over 3/1/22, MAJOR problems started occurring. First off, only about half the checks I deposited via their “mobile deposit” actually credited to my account, even tho they deducted the check amounts from the payee’s. Additionally, they send no confirmation email or text (like Suntrust used to) for those deposits. When I went in the branch with the checks in hand to inquire about WHY a pile of them over a 3 month period had not posted and where that $ was, no one could tell me. I was told “don’t trust our mobile deposit tool.” HUH?!? I’m expected to bank with you all when my job requires me to post multiple checks a day and be “content” with driving over to the branch to make deposits each day!?! Outrageous! The problem is still not resolved and I am basically missing over 5k in deposited checks credited to my account. You’d think they’d have SOME SORT of checks and balances system, they ARE a bank for heavens sakes, but clearly they do not. This is a total nightmare I would not wish on anyone. I feel like I’ve been stolen from and bc this is such a complicated issue, everyone at truist doesn’t seem to want to help me resolve it. I am now demanding a full audit of my entire checking account, which is taking FOREVER. I cannot wait to dump this lousy establishment and bank somewhere more reputable as this bank is the worst of the worst! STAY AWAY FOLKS!

Drive through no longer opens at 8:30 but 9:00am. It would be nice if they would update this information promptly. Other than that the customer service has been okay so far.

Heather C. (Personal Banker IV) is an asset not only for this branch but the entire SunTrust and BB&T combined. I have not met a banker who would go above and beyond to get exactly the help I needed. Persistent, efficient, kind, pleasant, thoughtful, supportive, diligent, attentive are only few of the qualities Heather C. demonstrated. I tired customer service, I tried other branches on that same day of my visit and everyone said it would take 2 weeks to get done what I needed to do. I thought to myself whats the harm in trying a different branch in hopes to find someone like Heather who would be willing to get it done, make it happen. I am glad I found Heather C. and her co-worker who called their 800 number customer service and made it happen and I got what I needed overnight; thanks to Heather's persistent and not take no for an answer type helpful nature to help a client like me. They both stayed beyond closing hours and took no for an answer on my behalf from customer service reps and made it happen. Thank you Heather C; SunTrust and BB&T better be proud to have you on their team. Dr. Jamshed

Customer service is fine at this branch, and I like the employees there. They take the time to get it done right. However, SunTrust does not adequately check for fraud. I cannot recommend it as a bank. It is partly my fault, but if SunTrust adequately checked for fraud in endorsing checks I would not have lost so much money.

Do not open an account at this branch. They tell you a week later that they need a whole slew of private information outside of business hours on the weekend or they will close your account and you will get cashier's check 2 weeks later.

This is absolutely the best bank for service I have ever been in. I am on a first name basis with several people there (including the manager) and I have never been disappointed. Never!

Been with SunTrust 10+ years personal and biz. Customer service at this location is superb. Need assistance see Heather.

I recently moved to this area and have been looking for a bank. I called for information and two staff members were VERY ill informed of what services they offer... I felt like I was talking to a small child who didn't understand the concept of a bank.

Very rude manager. Worst bank and worst branch I've had the displeasure of working with.

Friendly service, great promotional rate on a savings acct, in and out in 15 minutes, Thank you Sunye!