Truist Mt Zion Rd, Florence

Rachel is extremely rude. I can’t believe she actually has a job here. If you have a bank account and make a significant amount of a money from a LLC, she gets overwhelmed and doesn’t understand a word you say.

I have been w/them since they changed from Bank of KY, & have always been treated like gold, even being on the poor side, except just 1 person, yrs ago, who actually did treat the poorer like dirt, so i reported it, & they took care of it immediately. I only don't like the leaving of Independence branches, as for me, the drive, even though 20 to 30 minutes, is a pain, the service has been outstanding, & its not worth leaving for a questionable bank.

Couldn't make a cash deposit in ATM. The shorter hours gave me choice. Called on issue and the teller said to call Brinks! Rude and not helpful.

Barbara is an awesome lady at this branch. She makes it easy to work with and comfortable to correct any issues. She’s super kind.

Slowest bank in the tri-state two older women set and talk while u wait up to 30 mins to deposit money what a joke finding a new bank soon garbage

Another bank charging fees to cash a check written by one of their customers. No thanks.

If i could i would give this no stars because i just get off the phone with this place to see if my accounts has be closed out yet and the lady was very rude about it i asked her if she know how long it would it for my accounts to be closed and she said really rude that it can take up to 3 business days

Why can't you all answer the phones there your a bank !!

Best service and best staff - 2018,2019,2020.

All bbt banks suck since there outage..hello pnc and goodbye bbt