Truist Valley Plaza Pkwy, Fort Mitchell

I have a Health Savings Account w BB&T and they are neither allowing me to choose my own doctor, nor purchase birth control!!! I have called the bank to see if there is a process to get my doc and meds added and they very rudely said there is not, like how dare I ask!?!? I'm not saying don't bank w/ bb&T, I"m just saying if you do, you may not be able to get your own money back out

I like BB&T banking because through this whole pandemic problem the service or access to the bank has been a conserved effort by both management and employees to maintain the great banking service that I have been counting on. The drive thru has run surprisingly smooth and fast. They now offer in bank services by appointment whether you need a a loan or so many other wealth management strategies. A huge shout out to the manager Sharon. My favorite teller Kayla and the whole staff! As Always, Enjoy!

Service is always slow and staff is not as friendly. Really wish they would have left the Florence branch open in front of Lowe's / At Home. That staff and service was always phenomenal

So I had a horrible experience with BBT the guy questioned me and was suggesting I had a fake ID at the bank when I was coming in to change my pin on my card. I had my social on me and everything and this was all because the corner piece of plastic on my drivers license was peeled off a tiny bit and he literally took the plastic and ripped it completely off and ruined my drivers license!!! I'm LIVID. THIS IS ONE OF MANY HORRIBLE EXPERIENCES THAT I'VE HAD WITH BBT ALL AROUND KENTUCKY AND WV. I 10/10 DO NOT RECOMMEND THEM FOR A BANK. I'M SHOCKED AT HOW I WAS TREATED TODAY.

This bank sucks. Customer service is the least of their worries...

You cannot get inside of BB&T to get help

Service is as bad as their English