Truist 111th Ave N, Naples

An utterly and severely bad experience today, Friday, with 3 different tellers trying to process my transaction to get $1200 cash out of my account. I was about to purchase a vehicle and needed money quickly before the auto repair shop closed. I needed $1200 as a down payment and had a taxi en route (Lyft) to come and pick me up. The tellers said the computer screen was slow and asked me security questions regarding my account. They asked me what was the last deposit in my account, so I attempted to log into the Truist app, but it froze during the login process. I was unable to give them the exact amount, but I did show them my driver's license and ATM debit Visa card. Because of their slow system I was unable to purchase the vehicle with my down payment. Additionally, later that night I went to purchase food at a convenient store (7-11) and my card was declined!!! Talk about a very extremely bad experience! I couldn't even eat food for my own well-being. What if I was sick and needed medication to stay alive, and couldn't pay for it, all because my card was declined, that would of been disasterous!!! Looks like time to hunt for another Bank since BB&T is now Truist. If you read the reviews on the Truist app in the Google Play store, you will see very low ratings and complaints about the app. BB&T was such a good bank until they merged with the other bank. Now all we experience are technical glitches with their server and computer systems/apps dealing with your money and livelihood. Definitely not good.

Friendly and Helpful Staff. Location is great, but I wish they were open on Saturdays like they used to be.

Thank you for taking care of our clients BB&T!!!