Truist Buford Hwy, Cumming

I walked in the bank and there were three tellers behind the counter talking they acknowledged me and said they would be with me in a second and they all kept talking for a few minutes while I stood there only one in the bank finally when they get to me I asked if they could change out smaller bills for big bills and they told me the only way they could do that is depositing everything into my account and then taking it back out even though I bank with them. I was at another Truist yesterday trying to do the same thing and they only had a few big bills that they could trade but they at least gave me what they had. Rude and unprofessional I’ll be exploring other banks to bank with

Well this bank merge probably isn’t as smooth as they advertise. Over the weekend no access to online to unlock a card. Leaving me in a difficult situation. Two 30 min calls to inform me on the weekends digital banking department not available. And now 20$ checking account fees that I didn’t have before. As well as two overdraft fees. So they are quick to take that but can’t answer calls. Lobby isn’t open and not answering. Take your checking accounts to another bank. A merge shouldn’t disrupt business like this. And no one should hold your money that you can’t speak with. Central bank corruption at its finest. Bad business is what lead them to merge and this name will be no different. Do your research people. Pull your money! Went into the bank to close account. They have to call 800 number! Carole says it will take 30 min. She does the same thing. Refuse to give bank managers information. Pull your money! When you call the number. They say go to the bank. And Carole sit down. You’re making 15$ a hour and you have no power. Good luck.

Slow service. Under staffed. Took three hours to open a bank account and i was trying to use new account promo code, manager (RITU) said I can't use it, saying she does not know. Later I showed the promo code posted on TRUIST website and it says if I open a new account I can use it.

Had appointment with Mr Kevin a very pleasant, nice, humble human being he help me and my husband with certain matter with our account so when you need to discuss matter about your account go talk with Mr Kevin thumbs up to Mr Kevin for providing over the top customer services

I had to do a wire transfer and Carole Dowden and she was amazing. She has the best customer service and was super friendly!! Really appreciated her and love that this is my new branch !!

I had the pleasure of working with Melissa on several occasions since 2019 & have had an excellent experience each time . She is helpful, answers all my questions. I would recommend her.

I’m not gonna lie I’m very upset, because I went to the ATM and took out money to pay my mechanic and I get a ripped $20 bill like.... really lol. I suggest whoever fills the ATM’s with money should check to make sure the bills are whole because now I lost $20 out of my money. Not cool and very messed up I hope I can get my $20 back.

It's a decent bank but Chase is better right down the street

The bigger the bank, the smaller the client. A true statement, I left and will never go back. Credit union is the way to go Better rates nicer people .......

Friendly and efficient staff is the plus point here