Truist N Port Blvd, North Port

Absolutely disgusting business practices now that Truist has taken over. After years with SunTrust as customers we are leaving immediately...within 7 days we have been charged two overdraft fees instantaneously and have yet to receive a paycheck deposit which was sent out on Friday.. it is now Tuesday which shows paycheck as "pending" for 3 business days. Worked at the same place for 3 years and now overdraft charges. You cannot get anyone on the phone after 3 hours of holding. Have been in walmart only to have to put items back because suntrust card no longer worked. Upon activating truist debit card it said we still have no access to our "pending direct deposit payments". Also made paypal transfers from my paypal account to my truist checking account and did you know TRUIST takes 3 to 5 BUSINESS days to actually credit them? I hope they go bankrupt. They bought out suntrust with all their fees. Worst bank. Do not support this business whatsoever

Since its decline from Suntrust to Truist, I steer clear of this place and try to do online banking only. Unfortunately, their formerly great Suntrust App is now quite bad, and looks & works like it was designed by a kid. Grey letters on purple background. Custom account names were taken out. If you have to manage several accounts, and don't remember account numbers and balances from the top of your head, you can now wonder which account is which. Account-to-account transfer function (essential for home banking) does not work either. Says: No eligible accounts to transfer.

Poorly trained staff. My husband came to make a CASH credit card payment and was turned away because he didn't have my ID. Since when do you need ID when GIVING the bank money??? Had to go back with him and my ID just to make a simple payment. Apparently the teller also told him she could have accepted it without ID if he was paying via check. So let me get this straight- a check is more secure than cash? None of these are accurate. Have been banking here for 10 years and will be looking to switch soon. I don't know if the merger is to blame or if these are BB&Ts policies. I worked for Suntrust for 2 years. Boy has it gone downhill since I've been gone.

BB&t that was on sumptner was a beautiful well lit multiple ways to get in and out and just like cheers everybody knew your name in there. Since merging with SunTrust they decided to slum it with the SunTrust building that is falling down nobody is at the window it's only the canister banking and sadly it's in a not-so-great part of North Port. It's also way too busy. Truist you really dropped the ball on this one

After a merger, Suntrust has now become Truist. As it is the case most of the time when banks merge, customers get left behind. 3 checking account types, and none of them are free ($20, $12, and $5/month), unless the account holder direct deposits over $3,000 per month. What do we get for those fees? Example: The same checks Walmart prints and ships for $11,86 (see photo) now cost $35.95 through Truist (see photo 2). When I called the bank and ask why I don't get free checks any more, as it was standard with my old Suntrust account, they said that it had changed. When I threatened to switch banks, the woman on the phone (Karen- no kidding), just replied: "When do you want to come in to close your accounts? - I amended this review in February 22 and raised the star rating. The bank now does offer free checks again, at least for their top accounts.

I don't like having a bank account for many reasons but honestly I had the best experience at this bank opening up a account today. Dawn made the experience awesome. I actually understood what I was getting and what I needed. She was extremely helpful with getting me started on the app and explaining how everything worked. Really awesome bank, thanks Dawn.

My son and I stopped in to ask about a loan for a used car. They saw us right away and the loan officer was helpful and friendly. My son got funding for the truck into his account within two days. Bought the truck. Done. Great service!

I can't speak for other people, but my experience was very good. To me they came across as professional and caring and polite. Been using them for almost a decade now and never had any issues. Thank you Dawn Fitzgerald for making what would normally be an ordeal, quick and painless.

The customer service was and has been up and above. Thank you, ladies.

Worst bank around. They are slow and have so many issues. It takes 4 weeks to get ur debit card. They are slow as heck customer service wise. All around just not worth it...save urself the headache and go to a real bank