Truist Marsh Rd, Bealeton

It's 430 and they're closed. They're supposed to be open till 6pm on website and 7pm on phone if you call the bank. Bbt is trash as fucl as a bank and I still haven't even got my new card in the mail. There's no way to contact bbt support as they've removed messaging support and thr wait time is 61 mins before you call as displayed on notification prior to calling

I went to this bank this morning bc I desperately needed to have papers notarized. I live right around the corner from this bank. Before having the papers notarized I was at the library making copies, filing the forms out, not just loligagin. When I got to the bank someone was in front of me, so I took a seat on the bench, to keep the distance-the ladies helped that person. When it came my turn, & I told her I would like to have papers notarized, she said that the person who does the notarizing had three people who were ahead of me, she was working drive through & they were getting ready to close. I don't understand, one of those ladies could not have taken over there, & let my papers be notarized at a bank- POOR CUSTOMER SERVICE!!! I feel like it's worth the drive for friendliness at another location!

Worst non customer services and rules ever. I was a very happy customer for 20 years, until all the rules and fees came into play. So I went to The Fauquier Bank where there are no penalties, and I am very happy. I have family members still using this bank and I have been asked from time to time to make cash deposits for them and for my handicapped customer. BB&T STOPPED excepting cash deposits handed to them by non customers. Now my handicapped mother and customers have to drag themselves to this sorry bank.

Unfortunately this is the closest bank to me, the ATM MACHINE IS ALWAYS BROKEN. I have to go to manassas which is around a 35-40 min to deposit & take money out. Horrible!

Good friendly only complaint atm down quit a bit

Friendly and courteous. Willing to assist customers.