Truist Shady Grove Rd, Gaithersburg

Customer service is terrible. Even worse than when it was SunTrust. When they blocked access to my funds, including a direct deposit of my Social Security, which they accepted after they told me the account was frozen, the branch manager refused to provide any assistance. He just gave me a non-working number for a customer advocate. Their telephone service was no help either, just kept reading from a script why there was nothing the operator could do and refused to patch me through to somebody who could.

BE CAREFUL I noticed my REAL REVIEW about this branch and the other REVIEWS that were writing about this AWFUL branch has been taken out!! The male and female tellers that look ASIAN are DISRESPECTFUL and BAD CUSTOMER SERVICE with NO SKILLS. I will NEVER go there AGAIN!!! Better branches elsewhere and BETTER banks.

So helpful, they resolved all my banking problems. Joseph Hartlove is top notch, he went out of his way to help me. I would recommend this branch. My experience with other branches of this bank have been subpar. This branch is professional and courteous!

The customer service, knowledge and friendliness at this location are second to none. My home branch is the Montgomery Village location and I no longer set foot in there due to their lack of helpfulness. This branch is the polar opposite, I will always drive the 15 minutes to get here rather than the less than 5 minutes to my home branch. Highly recommended this location.

My experience arriving at this branch is always uplifting. Friendly does not begin to describe the people here. It also helps that they can get things done. I love my bankers

An excellent bank with very good service from the teller staff to the front desk. Mr. Luis Martinez is an excellent professional and is one of the reasons I moved my accounts from another bank.

BEST customer service you will ever receive! There is no wait and very dedicated staff members! The Director, Joseph is awesome and always provide you with options and solutions!

Easy to see this Bank while you are driving on the road and it's also has enough parking space. You don't have to stay in the long line to wait for your turn which is a very good point.

The difference between this branch and the Montgomery village branch is night and day. A very special thanks to Lisa Zuckerman who was very helpful and pleasant. Best, Nima Ziaolhagh

The people there are the best, so friendly, no waiting time, even know your name, I feel like family,