Truist Coliseum Dr, Hampton

Badly managed Truist branch. Their computers have been down, off and on, for about a week. Customers wait in line for 10-15 minutes, only to be told by the manager that the computers are down and they would be better off going elsewhere, followed by "have a blessed day." Also, if you have a commercial deposits line, that should be respected. Teller Klara said "They've been waiting longer...", not taking the next commercial depositor. I respect that. But you either prioritize commercial deposits or you don't. Don't pretend otherwise. I'll take my commercial deposits elsewhere. Would give them zero stars if I could.

I tried opening an account with BB&T and the manager Carlos blocked my account the next day my account was opened and had my account to be closed and this bank is refusing to return all certified funds when a cash deposit was made. It has been a while now and I still have not got any account resolution and keep getting the run around. If someone was ineligible for banking service why would this manager instruct a customer to deposit funds via cash or electronic debit payment to open an account just for it to be closed for the hell of it. Carlos and Kesha keep giving me the run around about contacting EWS to have accounts unblocked/hold but EWS does not have this authorization the financial institution does. I was also informed that a bank can not withhold funds from a customer without a judgment filed or a court order placed. According to the states consumer protection laws and the federal statue (EFTA) Electronic funds transfer act I am to be granted access to my accounts. This bank however is operating illegally clearly and these two individuals are unprofessional and need to be fired immediately. When I called the customer service line the representative Alex informed me that my account was just placed on hold and it is not closed and that the local bank/branch can resolve this matter.

This area is incredibly racist. Which is funny because it is also predominantly African American. It’s not everyone, obviously, but it’s a lot of people. I work with people who have openly discussed making the area ‘just for blacks’ and ‘just for us’. Just FYI, you may not like your experience at this store and most of the area. The preferred methods seem to be heckling, being dismissive, ignoring and having a raging attitude. Regarding this bank, an African American female teller tried to steal one of my signed checks by ignoring the deposit request and only depositing the cash I had also submitted. This occurred through the drive through window. Check your receipts, because they’re is a different kind of bank robber working here…

If I could not give give this a 0 star. 1. Because every time I get card from them it get fried. Takes money off my card for door dash when I don't even have it anymore I got banned from it. I talked to this woman so unprofessional. She didn't even help me with the situation I have having she was just tryna get off the phone. 2. They not tryna replace the money that was stolen. I cant even Transaction anything for the stuff i didn't buy. So I'm leaving them 100% but best to believe ima get my money from all the money that was taken from me. And I got proof that I'm banned from doordash. That and im not paying the Rough draft they think they gonna get from me. Like I said they don't care about people.0-5.

They let people steal your banking information. I disputed 2 fraudulent transactions online. I also scheduled a telephone appointment because the transactions posted and have not been refunded. Nobody ever called. I called my local branch. Employee was rude and had no idea why nobody called me. She took a message for a banker to call. Still, nobody has called.

Their night drop box is continuously out of order. I feel like I’m taking a trip to McDonald’s asking for a milkshake and their milkshake machine is currently broken. I am working 6 to 7 days a week and I don’t have time and I can’t leave work to go make the deposit. Why is it that the night drop box is currently out of order two or three times a week for the past three weeks. This is unacceptable. Our corporate office is all over the United States we have six stores close to your location I will be reporting this to our corporate office to see if we can change banks to where we can be able to make our night drops. It’s not fair for us to have to travel all the way back to the store to secure our bank deposit because our local bank night dropbox continuously is out of order. The bank I am referring to is on Coliseum Drive in Hampton Virginia. Constantly poor service and now that the night drop box is shut down 2 to 3 days out of the week. Tomorrow I’m writing an email to corporate letting them know what Is going on.

Very poorly managed. The Tellers work very hard and are always polite to customers, however this bank does not provide them w an efficient work environment. They do not have needed forms or rolled coins at their disposal and they constantly have to leave their work space to walk around the office and get these items. This makes the lines longer and slower than necessary. All tellers should have necessary forms at their fingertips.

We recently joined BB&T in Hampton VA. I cannot say enough great things about our experience. We first met Petra who got us started with Checking and Savings. She is amazing. Very professional, friendly, knowledgeable and has a wonderful infectious personality. We were referred to Steadman who is a Financial Consultant with BB&T. He was like Petra,friendly, knowledgeable, professional and has a wealth of knowledge about investments and the best and safest options for individuals. Thank you to Petra and Steadman for making the transition from NY to VA so much easier.

Whenever i call them they allways put me on hold, and the person who i need to talk to is always busy. No matter you have good credit or bad credit score they never give loan. For the same anount Wells Fargo accepted in no time. So if you want to save some time and get what yoy wanted go anywhere else but not here.

This is a good bank. They've had better business products for me than my credit union, although their personal stuff isn't quite as competitive. Their service is always good.