Truist N Cedar Bluff Rd, Knoxville

Since SunTrust is changing to Truist I stopped by to get some information about how the transition would affect my accounts and how to get an extra debit card. Cathy was very helpful and patiently answered my questions. Unfortunately I will not be able to get a extra debit card. As Truist will only issue one card. I have always been treated very well at this branch and hope to continue to bank here.

Horrible bank! Since the BB&T merger they have lost there customer forward banking. I honestly wonder how any of these bankers can sleep at night destroying peoples lives.

The Cedar Bluff branch is awesome! While it's not my closest branch, it has become my favorite. I had 3 unique needs over the last 4 weeks -- for each, I showed up at my Sat appointment time and everything was taken care -- quickly and friendly. My compliments to the branch manager, Eric Hubble. I've been a SunTrust customer for 30+ years -- just wanted to say "nice job"!!

Called for help to reset passwords. Talked to 3 people They all tried to help but it woulfn,,'t accept a new word. Called Cedar Branch. They couldnt help me either I got mad when they told me to come in. Nearly impossible as I am crippled Said my husband couldnt do ot for me. I asked that a check be made of all my accounts and that my husband would pick it up. I am changing banks as ever since you merged w BBT service has been bad. I still am waiting a passcode for my debit card. It has never arrived. I have banked w SUNTRUST FOR 40 years. No.more Ann G. BLY

2 stars instead of one because the lady at the counter was nice. Banker Charlene Shelton, however, was a different story. Never cracked a smile, looked cranky the entire time, and was just rude and condescending the entire time she was "helping" me. Repeated the same information multiple times, and when I started getting frustrated and made it clear I was misunderstanding the issue, told me I wasn't "letting her finish/talk/explain". I DID let her finish was she was saying, she just kept repeating the same information the same way. The issue was that I was getting denied (probably due to my credit), which is fine, my credit is my responsibility. However, she kept on repeating that the system "was not taking my second ID for a reference check". I took that to mean that the system was not recognizing my ID, and since I was using a passport that had been successfully used to travel out of country before, I was getting frustrated that TSA could confirm my identity, but Suntrust could not. I DID let her speak and finish what she had to say before responding. She was the one interrupting me half the time. Only after 5-6 times of saying the same info the same way did she (finally) explain this meant that this meant the internal system was telling her my credit with Suntrust and/or other banks weren't good enough to open an account (which again, is my responsibility). But this was said with the most disgusting amount of condescension imaginable, to the point where I'm not certain she wasn't just doing it to be condescending. There's no reason to beat around the bush for 10 minutes when you could just be clear and upfront about the issue and we would have saved those ten minutes doing more pleasant things. Please Suntrust, either train your people well in customer service or hire more pleasant people to be bankers. (Maybe promote the lady at the counter?). I'll tell you what, even when I get my credit straightened out, I will not be banking with Suntrust because of this. That's how important a pleasant personality is in business.

Suntrust bank discriminates against non-u.s citizens. I just moved to the US this year applied for a low level credit card and was denied through a variety of means. Long story short is they continually denied my application because I hadn't received my permanent resident card. Even though I had documentation stating I was a permanent resident, they still declined my application because I hadn't produced the actual card. No other reason, this bank doesn't like people born overseas. What a joke of a bank this is.

Consistently the slowest service of any bank

DO NOT use this branch. I had multiple deposits just disappear and received no assistance from anyone at this branch. They are very unhelpful and don't seem to care about you or your money.

THE ABSOLUTE SLOWEST BANK IN THE WORLD. IF YOU WANT TO WASTE 30+ MINUTES OF YOUR LIFE YOU'LL LOVE IT HERE.

The staff at this bank are awesome and helpful