Truist S Front St, New Bern

Ever since Truist took over, it's been a hassle doing business with this bank. Have called twice this morning, can't get a human on the phone. The wait to speak to a human is over 60 minutes. Last time I was there in person, it was by appointment only. Hey, covid is OVER, let the customers back in the building. About to pull my funds out and take them to a higher quality institution... if I can ever get my call through.

Have dealt with this branch location many times. Always have had excellent service with the commercial and personal side. Tellers are always police and helpful. I've had multiple transactions specifically with Ann Little and Lilli Horne and have had nothing but prompt, knowledgeable and personable service. Great team!

Terrible bank... wire transfers get lost with no explanation... the tellers don't understand simple concepts like a cashier's check. The "T" used to stand for trust... not anymore apparently.

Been a customer since 2014. No problems even when transition from BB&T. They offer a variety of services and competitive loan rates.