Truist N Main St, Waynesville

Unfortunately, this last year's merger seems to have made banking with TRUIST quite difficult. The in-person branches that are left are not reliably open and they also appear understaffed. The online services are a bit difficult to navigate and they do become unavailable quite often. There is no customer service chat or email; only phone lines which seem to always have at least a 60 minute wait (last 3-4 times I have called it was over an hour wait time). I will likely try to convince my family to move our accounts elsewhere as this feels like a huge financial risk -- what if we need help immediately for something time-sensitive? I am currently waiting on several tax forms that should have already been sent and I cannot contact anyone via phone (tried two local branches and the customer service line) about why the tax forms are showing as 'unavailable' online. Judging by BBB complaints and other reviews, this bank is looking pretty poor right now.

Went with BB&T in 2004 because it was in the 3 cities I owned homes and have been Very Happy with them. Now living in Sylva NC I just discovered Truist has closed that branch...shame on you, I will not drive 1 1/2 hour round trip to do banking And I do not have access to internet here in the mountains! I will be moving All my accounts!

I feel very comfortable coming into this bank. The staff does not push products on you to sell like at other banks. (There is one bank where whenever I go in, I feel like I;m being called into the principal's office) The atmosphere is much more easy going here, which suits me and my "banking needs". Also I find the ladies friendly and accommodating- kind of like family here, even though I know it is a financial institution.

Very poor customer service. My husband has an account set up to opt out of overdrafts. $80 was wrongly taken of his account on 5/11/2016. He went to discuss this matter at your Waynesville location on Wed. 5/11 at about 1 pm. He said that the woman he talked to was nonchalant about the matter, and was trying to put the fault on him. I went in to speak with them, after my 3 year old son and I had been waiting for nearly an hour for them to fix this, or even acknowledge that YOU, BB&T, were in the wrong. When I informed the 2 women that the money taken was grocery money for my family (I have a 3 year old son and I am 34 weeks pregnant, and we were both pretty hungry at the time), one of the women noticeably smirked, holding back a smile, without making any eye contact with me. Our family is very disappointed with your Waynesville service. (We have had great relationships with the Asheville BB&T staff though). As soon as is possible, we will be closing our account with BB&T and most likely join a local credit union. You essentially stole our money, and made our day very stressful. I do not recommend this particular location to anyone. Bank somewhere else.

Two stars mostly due to the "digital ambassador" April. Rude, unprofessional for customer service. Came in friendly to take care of two issues. First went smoothly, if a little too curt. No friendly greeting, no smile. Just a "what can I do". Second issue was with a power of attorney and estate admin. Instead of calmly and friendly explaining what else I needed. I was met with contempt and snark. Which did rile me when she refused to even give a balance. I won't be going back to this branch if I can help it.

I was greeted, and promptly taken care of, for the replacement of my banking card, as well as deposit of acheck. I felt the service was professional.

Definitely doesn’t deserve a star at all. Rude and very unprofessional. We took everything we have over to mountain credit union today- they are always so happy to have us as customers. BBT ladies: your customers are the reason you have a JOB.

Every interaction I’ve had with BTT and this branch, in particular, has been painful. Everything from extremely long wait times on hold, and then having call dropped after 50 minutes to receiving misleading and incorrect information from employees. The attitude of staff at the Waynesville branch is one of complete indifference, at best.

This bank is not much more than a money scam. Unless you have plenty of money to go around, they are gonna charge you to have an account with them. Forget savings unless you will never need to withdraw it. When you do, they close it and refuse to give it back. I would recommend findimg another bank before using this one. 0 stars if it was possible.

So far so good, I have read the reviews about your customer service but yet all my experiences have been opposite of that. Justin has taken great care of me.