Truist S Nova Rd, Port Orange

We have with Suntrust for 40 years. No issues good service, until now with this change to Truist.....a lot of changes....hard to change and do...but went into bank a spoke to Kris Nice and she was very nice and helpful. Still more changes coming but almost over.

Abysmal customer service. When I called the branch office regarding a service charge, the response I received was “I don’t know”. Refused to look up my acct and forwarded me a phone number to call. I will be taking my banking elsewhere.

Suntrust closed my account without my consent and without any notice. It was closed because of ONE transaction that I never made. That happened many times before, but never did they close my account. I've been a customer for many years. Now my direct deposit and all of the refunds going to that account are somewhere that I have to figure out. They didn't care whatsoever about the inconvenience that this would cause me. Also, they provide zero security with merchant disputes. I never received the items that I purchased and filed merchant disputes. They denied many of my merchant disputes without providing any documentation. It felt like they didn't want to do any work, so they denied it. I lost a large amount of money because they decided not to reverse the charges and credit my account. I am still not sure why they did that. I feel like I may have to take legal action. I WILL NEVER BANK WITH SUNTRUST AGAIN. Thanks for reading.

This Bank tried to charge me $7 to cash a check.