Truist 1st Ave N, Pell City

I've had the worst experience at this bank. My husband and I have had an account for a few months now and frankly it was a bad decision. For starters it took them almost three months to give me a debit card for my account. Also they are not very responsive, my husband applied for a loan( He is on my account) and they told him they would let him know that evening whether or not he was eligible. Never heard from them, so I called to inquire about the hold up only to be told they can't tell me anything. Maybe they can't but i Think I'll close my account and find somewhere better because they should be decent enough to do what they say they will.

If your thinking about getting an account at BB&T and you live within the Pell City area go see Valentina Lillo she helped me out so freaking good amazing customer service she I was using paypal and they dont have a good way in taking money out so i decided to go here and she was very helpful and got me in and out with an account with ease i 100% recommend

We have used this bank for years. What small and I might add few problems we have had were always handled quickly and professionally.

They are real friendly and eager to answer any questions. They are quick and very perfessional

Love the bank but the online app is so misleading and the past few weeks I've noticed it takes more and more time for pending transactions to go through