Truist E 2nd Ave, Rome

We have had good service from the individuals who notarize documents, etc. No issues there. However, the tellers are both understaffed and slow. I drove into the drive-thru at 1:23 on 4/6/22 with two vehicles in front of me, one in each lane. After five minutes and no movement I chose to use the office to cash a check. There were two tellers, one handling the drive-thru and the other with a customer. The teller with the customer was painfully slow; absolutely no sense of urgency. The drive-thru teller then came over and helped two customers in front of me. After doing so he went back to processing drive-thru customers. In the meantime the other teller was still processing the customer's transaction. The drive-thru teller then came back to me and cashed my check. All told I was at the bank for over 20 minutes to cash a check. Pitiful.

They are so rude I wish I can change this bank so easy but All my auto payments go through this Bank. I had Suntrus over 20years now I don’t know what to do😭😭😭😭.

Horrible customer service, my account had been jacked, all my money gone and I was frustrated about it, the rude lady there at the time threatened to call police

My experience has been poor. The customer service does not exist. Not happy with Truist and missing Suntrust!

Even though we had an appointment in the lobby area, we had to conduct it outside in the parking lot. My mom is 86 yrs old, she was extremely hot. They would not let her use the restroom after driving from Calhoun, GA.

Terrible experience. Presented a $65 check written on their institution and because I do not have an account there they wanted two forms of id and a $7 fee.

The Northwest Georgia Boy Scout Council office is located in the annex here, and has been for years. Thank you, SunTrust, for supporting a good cause!

Have bank with over 40 years nothing has gone wrong.