Truist US, Ellenton

WORST service ever!! WORST branch management anywhere!!! My husband went in to make his auto loan payment and they could NOT find his loan and told him to wait. Meanwhile several other customers had issues and were told to wait while two bankers in their little glass offices gabbed to each other looking at their phones doing nothing. Unbelieveable...

I have been banking here for almost ten years and typically would have nothing but positive things to say about Suntrust. However, I recently applied for a home loan from here. It was my first time going through the process so I was not sure what to expect and I can say not only was the lender I worked with (Samantha Batties) less then helpful but she was just down right negligent. I put the initial request in December and gave all the necessary paperwork to include my DD214 in the beginning of January. They got my COE from the VA showing that I am fully backed with a VA home loan and all the information about my full time accounting job and current assets. Long story short it was pulling teeth to try and get any sort of information from the lender to the point where I had to call the manager of this branch to get her to light a fire under her to give me any sort of response. After three months of being strung along with multiple weeks of ignored texts and emails I was denied even with a large of amount of liquid assets, a full time accounting job and a 100% backed VA COE. The reasoning they gave was less then helpful and in the comment section it was based on not being able to use my car insurance payments as a reputable source because I decided to pay off the entire year ahead of time (God forbid I pay in advance). After the denial, since it was my first time going through this process, I thought maybe there reasons were justified. I waited a couple months mostly from being bummed but then decided to try for my VA home loan through two other lenders and BOTH got approved within the same week. I talked with both of them about my experience at Suntrust and they told me its the most garbage service and reason they have ever heard for a denial especially from someone who had a COE from the VA. I do not advise any veterans to do business with Suntrust and I wonder how they can let someone with such terrible customer service still work with their clients.

Closed Saturday and Sunday so you can forget about going to the bank on the weekends. Doors are still locked so you can't go inside even months after the virus has vanished and there is no more mask mandate. I will find another bank to do business with who aren't a bunch of cowards, afraid of a little virus and who are open on the weekends.

Worst customer service! Retired Gov. Employee trying to cash bonds. SunTrust policy 5 bonds or $2500 per day, really!! So I’ll just stop by everyday of the week for the next 4 months! Awesome service!! Can we say hello BofA or Wells Fargo ! UPDATE: I use another branch of SunTrust. It amazes me how the the same company can put the most awful people in the same place.

Absolutely fantastic service! Friendly, helpful service! We give everyone in the Ellenton Branch 👍🏻 thumbs up. You’re going over and beyond to be the kind of bank that we can count on! Thank you so much! Mike & Carol

Staff is great. Very friendly know my father and I by our first names. Also very helpful.

Been banking there for years never had a problem and they were always helpful !

One of the best banks that I have worked with and the people are just fantastic.

My favorite bank love all.the staff members

Issue was resolved took a day or 2. Thank you.