Truist Fairfax Towne Ctr, Fairfax

Terrible customer service. Tried to use atm and it wouldn’t return my card. I asked for a reimbursement for the card replacement since they won’t have someone out to retrieve the card for a week or 2. I was told no reimbursement and I’m out of luck. The exact reason I stopped banking with them 10 years ago was for bad customer service.

There is no parking for the building which is pretty annoying to start. My biggest concern is Shelly the lady who I seem to get stuck with every time is just irritating to work with. She doesn’t explain anything and just literally everything she does bothers me. Go to a different bank everyone!!! I can literally walk to this location in under five minutes from my home and I will never come back here again.

Ordered check books and it never received, called and came a few times in local branch but nothing happened. Interesting same of manager recommended to talk with post master or post office staff. As I tried to explain that is not possible to verify incoming mail and she hanged up a phone. Not sure what is exactly this person for. Web site is design so poor and never worked well in Internet Explorer. Some security issue as well because log in ID is not masking at all. It is a real problem if you are in public places and working to log into your account, and, easy for any person around you to see your ID.I did already mentioned with BBT for a few times about this issue. Looks like nobody in charge and cares about BBT customers.

Honestly the worst level of customer service and communication I have ever witnessed across the board. The people at this bank, and also this branch in particular, are incapable of follow through and communication. i have been a customer with this bank for 13 years and the slightest thing you need or want done will end up being a slow and painful process you will end up regretting altogether. join another bank. trust me. you will be told completely incorrect and conflicting information many times. you will be on hold for 40 minutes every time you call a "customer service" rep, only to learn nothing new and waste more of your time. BB&T is below sub-par, it is a joke to all financial institutions and should be embarrassed at the level of effectiveness they are known for.

One of the worst bank in universe, worst customer service, stuff -the agent(woman) couldn’t help me on the phone and shutted the phone to my face, stay away from this stupid bank

Shelly Ali needs to get fired and replaced. She is a grumpy unprofessional person who will make sure others turn grumpy like her! She did the most by wasting my time, im glad i will never open an account with Truist because of Shelly's professionalism!! 😑

Service is always courteous and fast.

Very understaffed (one teller working both walk-in and drive-thru customers) and hot inside. You'll be waiting ages on a random weekday afternoon just to make a simple deposit. I don't even blame those working here, this is on Truist. In fact the teller that helped me was very friendly. As everyone else in the reviews mentioned, it's time to switch banks.