Truist Southpark Blvd, Colonial Heights

This is a great place to bank if you want to wait 25+mins to make a simple transaction!

2 lanes open on Friday January 7th 2022. There are 15 cars in each lane. Got here at 1040am and didn't get thru line til 1145am. This is so ridiculous. Under staffing. Just always so slow here. BB&T and SUNTRUST should have never merged together to make these drive thru lines so long. They dont pay for our gas and some people have broke down in the drive thru lines. Also some people dont drive and can't walk thru drive thru lines to pay there stuff. They need to open inside with a guard outside only allowing one person in at a time to speed process up a little. GET THIS TAKEN CARE OF ASAP OR PEOPLE WILL EVENTUALLY CHANGE THERE BANKS TO ANOTHER BANK. WELLS FARGO ISN'T NO WHERE NEAR AS BAD AS THIS BANK SOUTHPARK MALL AREA COLONIAL HEIGHTS VIRGINIA 23834

This is quite possibly the slowest moving branch of any bank in any state of this country. In the drive line no matter the day or time the average turn around per car is 15 minutes. If you value your time it would physically be faster to drive to another branch up to 20 minutes away and have them do something for you. I thought once was a fluke or a bad day but this is consistently an issue to the point I only use this bank if I absolutely have to on a Saturday and I’m prepared to waste at least 30-40 minutes waiting if I’m second in line or sixth. I have no idea what’s going on inside this place or where they found the slow moving individuals who work here but holy cow. Drive to Petersburg, they have it together

This has been my bank for about ten years and I love it. Helpful employees and fast service.

We had to wait for an hour just to deposit one check. Their excuse was they only have one Suntrust employee working which is ridiculous. I wish I could give zero star.

Willie and team have been great. Always quick to assist with both personal and business needs. Thanks!

By far the worse bank I have ever been to. To simply cash a check took damn near 2 and a half hours. Wait in line for them to tell you sit at a table and wait for someone else. While waiting more people come in, they over look you. And I'm still waiting. Poor customer service.

For the lobby to be closed they sure are slow in the drive through. I waited 30+ minutes with 3 cars ahead of me. And the teller attitudes are unreal.

The manager is very rude. Long waits for any of the services other than simple banking transactions. Most of the tellers and desk staff are nice. I'll be switching to a community bank or credit union with better interest rates soon.

Rushed to the bank which was closing the door at 12 when online it read open till 1pm. (Jan 30) but even if closing we got there just needing to cash a check. Thanks for nothing, bah humbug!