Truist N Fayetteville St, Asheboro

I called the Asheboro branch today for help with two different issues I was encountering (at no fault of Truist). My call was answered immediately. When the associate felt it was a question for another department, she stayed on the line with me until the other assisting department answered. She fully explained my concerns with the on-line representative, and we continued our conference call until my issues were resolved. Both associates were so helpful, so professional, and so efficient, even when it was then, past their closing time. Sincere thanks to Allison and Kayla for your help today. Asheboro Truist is blessed to have such a caring staff who provide the best customer service.

I have had nothing but issues. I was having issues before with Suntrust, but now its a complete nightmare! I could not get on my account, so I tried to check password and user name. I got a message back saying I can change user name and that my old one was not even the one I had been using. When I called to see what was going on, the lady said she saw nowhere where my user name was what I told her it is. It honestly is as if someone changed it through the bank. I was pretty much made feel silly, or that I forgot, but not once did she wonder how I was getting onto my account prior if my user name was wrong before now. UGH! Now I can't get onto my account , nor deposit money. I'm so upset over this!

ATM deposit is full every time I come by and this is usually the only way I can get me check in. It started after the suntrust merged with the company.

The reason I’m giving them 1 star is due to the lack of consideration to working people. They don’t open on the weekends and close too early. You’ll have to miss a day of work or you will be stuck in the drive through for more than an hour. It is the equivalent of having one person serving during lunch time( busiest time). Also the app to scan checks can’t read very good. Update: after 1hour and 28 mins they told me I couldn't deposit my check because it has the name of the company I work for under my name and because of that I needed a business account. Nevermind that everybody else that i know didn't had any problems with their banks. It was a Christmas savings check.

One of the worst BB&T‘s there is they never have enough help your weight time is always approximately about 45 minutes regardless of what you’re doing I had a close in account because my mother passed away they had me wait almost an hour and 30 minutes just to do that that is ridiculous do not recommend this place one bit obviously it’s not a good place to work now you got no help but they don’t have no problem taking our money

Extremely rude lady over the phone, I just had a few questions about a loan. I would not recommend BB&T for anyone especially this one in asheboro. I don’t see why they keep people like that.

I was treated nicely until I closed my account out. When I tried to pay on my deceased fathers account they would sometimes give me information and sometimes not but remember now it is my check they are getting every month and they were so hateful when I went in today. I hate this bank and would not recommend it.

No matter which day or time you go theres only one teller working. Even on fridays. This place is always short staffed and when you inquire about hiring more tellers they say its not in the budget. There are way to many biz depsoits in line with only one teller. Find a better bank with more tellers, this branch doesnt care about you waiting in line. They dont care you have a biz to run.

40 minute wait in drive through, and 30 minute wait inside. Tellers are way too slow.

Friendly, knowledgable associates. Even called me in advance of a situation that would have incurred fees. Thanks!