Truist N Pine Island Rd, Sunrise

Great bank to do business with! Gina, Carrie and Vincent are very helpful customer service people for your banking needs. Gina does Notary service. Gina is one of the nice person there! No complaint here. I've been going here for years.

The teller vinny. Was extremely helpful but the lady Gina would not help my aunt from the drive threw she has scabies and cant come in to verify her identity to get a credit card approval to be sent to our house .n we desperately needed needed bed it and unfortunately cant go inside it will infect everyone nd the teller gina would not do what the corporate told me and my aunt to do we were told to go to bank teller line drive theew and tell her to look at the notes and make a note that we came to there to verify identity for credit card approval

Half the time I go to this branch (closest to my home) The ATM is not in service and I have to go inside and after waiting longer than necessary, due r clerk up front doing another task, drive thru, or leaving for lunch, i almost end up having Winsome helping me and she has the worst attitude. Why did you have to clear the one on sunrise??

I have been using this branch for many years. Not because of the service, but this is closest to my home, and this is where my mortgage is. To all of the Black and Hispanic clients who believe you are being treated badly, it isn't just you. I am a white woman in my sixties, and I too have been treated badly. While Carrie, and Vinny are very client friendly, Winsome is on a consistent basis rude and condescending.

Dear black people, DO NOT come here. I've been a member for over 2yrs. And I guess all black people really do look alike. The same tellers ask for my IDs twice. I showed them my driver's license and bank card upon making a withdrawal. After they were given back, the teller asked me for my card again, as if she didn't believe who I am? And then, gave me MY MONEY. Don't even worry about it. I'm going to close my account soon and so should you

I’ve been coming to this bank for many years. Carrie Gina and vinny give incredible service. Windsome on the other hand always has a horrible attitude, Horrible customer service skills, and is generally unpleasant

Dear BLACK/LATINO PEOPLE don’t come here. I’m black and Latino and I agree with others on their reviews posted here. They provide horrible service to minorities but are quick to take your money. The bankers here lack professionalism and treat you as if you’re ignorant or uneducated while they are horrible at their job. They are the ones that lack the capacity and skills to do their job. It’s always something with this bank but today was the last straw nd removed all my money out of this bank and went across the street to TD Bank where you are greeted and treated with respect as customers are supposed to be treated. Avoid BB&T bank in general and avoid going to this location filled with Incompetent racist dummies. Just look at all the good reviews and tell me who they come from?! Hmmm....exactly. Good Day.

Carrie is very sweet and knowledgeable. Vinny is nice too. Winsome has a nasty attitude all the time.

Customer service sucks!!!!!!!!!! They keep you standing waiting and waiting. That Winsome teller has a bad attitude! 2nd and last time dealing with her! Never again with this bank! They do not respect people’s time!

Great bank, Jessie set up our acct. & our son's student acct. easily & she's so friendly!! 👍👍😊 (Everyone there seems to be). A+