Truist General Booth Blvd, Virginia Beach

This morning I went to this BBT branch to get copy of a document notarized. The teller told me that she is unable to notarize it because she did not make the copy from the original document herself, and that the bank does not have a copy machine so she is unable to make a copy herself. She directed me to go to the nearby OneMain Financial about 100 steps away and said they will be able to help me. Very strange!! Well, I also have a checking account with Langley Federal Credit Union. So, I decided to go there. The teller there was very courteous and she compared the copy I gave her with the original document and gladly notarized it right away. Time for me to move my savings from BBT to Langley Federal Credit Union!

Chrystal & Teresa and the rest of the staff have taken care of my parents banking for years. They always looked forward to going to the bank. As my parents aged, Theresa or Chrystal helped set up accounts with a daughter in a joint account. In their 90’s, my parents were no longer able to care for their finances. BB&T made the transition easy. Then when my father died this year, they were so helpful as we had to deal with Trust accounts, SS account, safe deposit boxes and credit cards. Everyone has been kind and patient in every circumstance. They are friends as well as advisors. Negative reviews over one phone call is ridiculous. It’s your loss to avoid this bank.

Went to this BB&T first time ever to cash a title max check when i pulled up the lady was already rude she kept the check for over 5 minutes just looking at me through the window then came back and said we can’t verify who this came from and title max doesn’t open for another hour . I’ve cashed a check at another BB&T before a couple times with no issues ever ! this inconvenienced next and also made me feel discriminated honestly. Walmart doesn’t even call to verify . I wish i would’ve gotten her name !

Short fat white woman with an attitude and food stuck in her teeth needs to learn to speak clearly. When I ask if there is a fee for cashing a bb&t account holder check there even though I don't have an account with you say "yes, it's a dollar" I say ok. The check was for $100. She came back with $92. Me: " I thought it was only a dollar" she says as she uses her cow tongue to remove food from in between her teeth " oh no I said $8, you must've misheard me" Every one I know who banks with bb&t and those that don't are going to hear this story. Never going there or bb&t ever again.

I love my neighborhood bank! All the ladies in here are always welcoming, helpful and professional! The best!