Truist Donnell Dr, Forestville

The absolute worst branch on earth. They post a sign on the door for lunch break and then don't honor their timeframe. 20 people waiting outside to be served, only to get in and there's 1 teller, no one else because the other tellers computer is broke and no one can fix it. Put money into staff instead making your building look pretty.

This is the WORST bank in the world . Terrible customer service they make you wait in line while they are conversating with eachother and they work very slow on purpose . Fontella Bullock is so rude she is no help at all and does not care to help the clients . She was worried about where to put her food while I was waiting in line ! Nobody in this place greets you and acts like you aren’t even there. I seen it happen several times with clients who come in . Please don’t waste your time coming in here, they do not care to help you and they are beyond slow. Also don’t even bother calling because I guarantee they will never answer your calls and if they do they will place you on hold for HOURS ! It’s rated a one star for a reason

Poor service. Dec.6 2021 @1:30pm. Terrible service inside and outside service. There is no reason for anyone to wait on one person 45 minutes. Then go inside and wait another min. Never again. Horrible bank management. The last time I was here I had a similar experience, and it wasn't even busy. The teller was just sitting there talking to another teller or on the phone or something. She saw me getting frustrated so it appeared as tho she was doing it on purpose.

Terrible customer service!!! I was in the drive through for almost two hours and then when it was my turn she told it was closed. She was really rude, they had someone outside asking what type of transaction and he never said something about it!!! Saturday 9th 2022 around 11:30AM

Please save yourself time and sanity and don't come to this branch!! They are very slow!!! I have been waiting for 50min and counting! Only one banker working!

Horrible! My first time in drive through. It took almost 2 hours and there were only 4 cars in front of me. This is unacceptable on so many levels. Close the bank down now.

Why are the lines always sooo long? The BB&T folks be cleared out quick but the suntrust members its like we are still using AOL hard wired internet connections to get work done. Gotta do better. The teller Alana is very sweet and is the only reason why this branch gets any stars from me. The other folks seem not to care much here. EDIT : September 7,2021 I understand it’s a low amount of workers, but it’s still rude to let people cut in front of others no matter the age. Everyone has a life to tend to and it’s just ridiculous of how I have to wait 20 minutes to make a small deposit. I’m done with this location. Clinton or Upper Marlboro is your best bet. This location is just absolutely terrible.

Friday afternoon's you expect the bank to be busy. You also expect there to be sufficient staff available to assist. They had only 2 tellers open and a line out the door. The drive through was closed. They had no commercial tellers. Way to encourage repeat business from your account holders.

This is the WORST BRANCH! I waited in line for 20 minutes! The teller had an attitude. She's questioning when I opened my account. Why? You have everything you need in front of you to see when I opened the account and the documents you were given is what I need to make a withdrawal. I will never go to this branch again and if it wasn't for where I opened the account I wouldn't recommend SunTrust.

Fontella is very rude and unpleasant if you don’t like your job please do us a favor and find a new profession she’s too old to act the way she acts.. your in customer service smile greet us smh some ppl the worst..