Truist Main St, Sarasota

I went to deposit a large check. They inform me I have to wait 9 days in order to have access to the money. So in other words this so-called bank will use MY money for 9 days and then let ME have access to the funds. After 45 years they also now charge for checking accounts and checks. They also removed perks from credit cards. So now I have 9 days to find a new bank. Can't wait.

65 min on a call yesterday my wife also more than an hour wating two weeks ago to speak with a Philippino with SunTrust we spoke with someone in Orlando in a few min. We are moving to another bank. I have banked at N. Trail Sarasota for 32 yrs. through Barnett, First Florida, Huntington and SunTrust, but Truist is a joke.

I had a 10:30am appointment with a banker to try to avoid waiting and was not seen until 11:10am. I almost missed my scheduled work meeting because of this lack of regard for my time.

I have great service from and relationship with Juan downtown off Main St., Sarasota, as my personal banker and also from Marty, the manager of ST on North Tamiami Trail which is nearest my home. Unfortunately, in 2022, Sun Trust (now Truist) is due to leave the North Tamiami Trail branch, as former manager Marty already has. I am upset about this, although I will still use the Main St. Sarasota office and hope to keep Juan as my personal banker. They are still as near to me as any other bank but I must say I am surprised at so many services leaving the North Tamiami Trail area. Thanks for Walgreen's not deserting us and for Walmart giving us a Neighborhood Market.

The staff is not welcoming. the branch manager is unfriendly, does not come out of his office and does not take ownership for his branch

Pretty much a terrible bank with terrible customer service and every chance they get they will charge you unnecessary fees. They’re never loyal to you either. Also their ATMs only except your check 50% of the time, it’s extremely frustrating because they don’t offer photographic check deposit, like most banks do.

Absolutely the worst Bank! At this point I actually believe there is fraudulent activity going on. Nothing but problems. This branch absolutely needs new management! Terrible service! I will be switching banks

Consistently frustrated with their service, every interaction (call center, local branch visits, online help) is a challenge, and never resolves anything. Taking my business elsewhere, advise you do the same.

I’d been having multiple problems with my account due to another branch entering in incorrect information and was contemplating leaving suntrust because of it. I’ve dealt with Alex Diaz twice now and both times were very pleasant, extremely quick and informative. I will always come back to this particular branch of Suntrust.

Very disappointing service several times. I am considering changing banks after 22 years with the same bank . Get ready to wait in line for 30 mins while 4 or 5 staff sit around but cannot help you and one person behind the teller.