Truist County Rd, Oviedo

Truist, in my opinion, is a terrible company. You call, no answer, leave a message, no call back. Had to go to the branch to make an appointment to go back another time to speak with a banker. Lat time I went for advise on a loan for equipment, i left with no loan info, but information to open more accounts to spend more money. They dont care about us. Just how much they can sell me. STAY AWAY! Will move my business account to another institution.

This location is terrible! I was trying to explain my situation to the teller behind the counter and the other lady who was working kept inserting herself and telling me they couldn’t help me and that I have to call their number which to remind you I called that number and they told me to go into my local branch and when I did this was the worst experience not very good customer service I took my business to the one on alafaya and they helped me immediately and gave me information on my account ! Beware of the older lady with black hair who is a teller she will just yell and talk over you if she can’t help you.

Waited in the commercial lane for 30 minutes, called the branch and explained the commercial deposit book does not fit well in their regular lanes transfer bin.. they told me to go to the regular lane. Made my deposit & got my book returned to me with the binding ripped and the front page of my book ripped off the binding completely..... exactly why I told them I didn’t use the other lanes. My personal bank would have asked the customer to pull around and allows me to make my deposit while they finished their obviously long transaction.

Absolutely terrible. The new manager is not there. Noone answers the phone and when they do they never returned my call back! Always received false information. They are lacking bank policy knowledge. All what I get from them is just B.S. and some verbiage. Come on upper management! Please pay close attention to this branch and audit them. Time for another back that have a normal customer service.

Suntrust sucks, I will never be banking with them ever again, after going in to ask for help about paying bills online, I walk out without knowing I signed up for a credit card, the banker only cared about getting commission and I never received help for my initial problem. Goodbye suntrust, I will not be missing you

Seem to have no consistency of policies or fees inside this branch. Was told different information within the same week. Closing all my accounts for a much more friendly Regions Bank staff

Great experience all other bad reviews are a bunch of babies grow up this place is home and have great help to offer