Truist Dale Blvd, Dale City

This bank is a joke!!! Have all this people working but only one person is really working. Want Customer service just go somewhere else.

I went in today to start a business account and Miok Toro was so great she made everything very understanding and also a great person ask for Miok when you visit this location she's the best

My first and last time at this location. I received a very rude customer service from the teller when I was withdrawing cash. She kept yelling, ‘I can’t hear you’ when she could’ve just ask politely. I didn’t know you have to yell inside the bank. And when asking for an envelope, she pretty much threw the envelope at me. My husband was surprise and disappointed and wanted to say something, but there was no point, I was wanted to leave that place. I banked with them for the past 13+ years, I think it is time to switch banks and do business somewhere else. They could learn a lot from the Springfield location, they do offer better service. Never again at this location!

Would give 0 stars if i could. Not only are lines long like mentioned in other reviews but they favor one line over another. I waited for half an hour before being helped yet three cars got helped in the other lane as i sat there. If this is how they are when their other nearest location is closed i’d hate to see how they are on a normal day.

The phone number appears to be wrong. It doesn't even ring when I call it. I don't think anyone works at this branch.

Not a bright bunch that work here. SunTrust is one of the worst banks around. They leave customer information out on their desks without being locked over night and don't comprehend alot of the banking basics. Unable to have both personal and business account here because their website login issues. Spent hours with their tech support and still no resolution. Had to close down all personal accounts and move it elsewhere. Looking forward to closing down business account as well and moving everything away so I can finally have peace. The drive through has 2 lanes but only one is always open. I asked the manager why and he said their tellers don't know how to manage two open lanes. I have seen banks with one teller manage up to 4 lanes of drive thru at a bank. So I don't by that kind of answer and its shameful and this person should not be in a position of a bank manager. So while one customer in a lane is taking their time filling out a document, the person behind them has to keep waiting where as instead they could have been helped quickly through the other drive thru lane. The whole point of a drive thru is faster service. Or else why even have drive thru? The team here has no common sense. They also give out customer rolled coins eventhough you ask for bank rolled coins. They seem to not understand that customer rolled coins are often missing coins and it shorts the customer. In general its not easy to have a regular friendly conversation with COMMON SENSE with anyone here. They are missing that special magic of what customer service. I tried once to chat with one of the tellers and she was just staring at my face as if she was a robot. Its just strange here at this branch.

Worse customer service ever. Tellers have no idea of what they're doing and very rude. I was making a payment on my car loan and the teller told me they no longer take cash without any explaining to the chance in policy or anything when I have been making the payments ,in cash, for 4 years already. She send me the money and payment slip back and left.

Bank opened late today 9:10am and bank still closed. Finally a person came and working drive thru. Long lines due one person running the show.

Extremely slow service. 4 people in line in front of me. No acknowledgement to us a man walks in the bank and he's greeted asked if he needs help. Nobody asked the other 4 customers if we're needed help.

I came in to make a payment on my auto loan. I was helped by "Elix." When I didnt have my account number she scoffed and expected me to state my ssn aloud (with a line of stangers behind me.) In general she just an attitude with me the whole time. I'll never do business here again.