Truist Lawrenceville-suwanee Rd, Suwanee

What a terrible experience! I am often issued checks for payment from a client who uses Truist. I do not have an account with them but I take the check to them to cash. When they were BB&T I never had an issue getting the check cashed and they did not charge me anything to cash THEIR check. Today, I had a large check for several thousand dollars. After having to wait for a while, they finally cashed my check, charged me $8.00 and gave it back to me in $20 dollar bills. I told them that I needed bigger bills but they refused to accommodate me. Later in the day, I went to my own bank where they were able to take care of me. I can see from the other reviews here that I'm not the only one to have had problems here. Not a good way to attract customers...

Waste an hour of my life everytime I come to this branch since Trust merger. Used to have premiere banking but they also took that away. Bankers sitting in the offices, not sure what they do. Need to change banks. My fault.

I came to withdraw money from my account and was told the fund was not ready. I called and checked my account and the fund was there. What the heck? The teller was not pleasant also. Not a good experience at all.

I wouldn’t let Truist pay me to keep my money at this bank. The branch and all of its staff are the most incompetent individuals I’ve met in my life.

This is the first time I'm writing public review, and that alone probably can tell how upset I am with this experience. I need to do some wire transfer, and the first time I went there, the banker said it is simple and only took 5 minutes. It went smoothly, and I went home, then they called me said the signature wasn't correct and the drivers license was out of date in file (no idea why they couldn't verify this while I was there). That is all fine, so we went back to the bank. This time they only let us do the drive through, and they put us to wait in the parking lot for about 20 minutes. We called, they said another 10 minutes, then they called us back to the driver through. They sent us the wiring information to sign. The recipient's bank information was obviously wrong and didn't match with the earlier one I signed but didn't go through due to the issue we had. It is critical information so we had to ask them to correct. We sent back the new paper work along with the old one and noted original on the old one. The banker kept saying it is 100% correct, and kept repeating the go through bank information doesn't matter, irrelevant, but we kept saying it is not the go through bank, it is the recipient's bank. Couple times of back and forth, it was still incorrect, and we had to leave for our meeting, so that was another hour wasted, and now we will have to go back again. The staff is rude, doesn't listen, doesn't even let you finish what you are trying to say, cut you off, and repeating their information they believe is relevant. If it is not he worst customer service I had in the past, it is near to the worst.

Like horrible, they run one cashier maybe two for drive through and inside ....Good luck making a deposit do you earning your lunchtime. Don’t come here expecting a fast service and definitely don’t come here during your lunch break because either you going to make a deposit or you are going to eat. I have been a SunTrust account holder for many years (over 10 years) and their service keeps declining by years. It’s time to find another bank

Nice employees but not enough of them! Very shorthanded. And no excuse for not opening your branch. With precautions you can be open like everyone else. 15 minutes to make a simple deposit on your carline is not acceptable.

Stay away from them! After waiting 30 minutes to talk to an advisor, they don’t know how to print a statement or to help you out. Calling is the same….holding and holding because they have no answers to your simple questions.

I came in to this branch to withdraw rent money due to the fact that I did not have a debit card. Upon me telling them the amount, they proceeded to lock the doors while it was only me inside the branch. They would not let anyone leave or enter, and to my knowledge, they put a halt onto the drive thru service as well. They started asking me questions that were completely irrelevant to what was going on, and proceeded to treat me as though I was doing something wrong. I will not tolerate being treated like a criminal when I'm withdrawing funds from my bank account. A transaction like that should take only 5 minutes or so. I didn't leave until 30 minutes after I arrived there. They are completely unprofessional and I will definitely be closing my account after this encounter. If I could give 0 stars, I would.

Horrible Horrible Service April 2 @9:30am. due to virus used drive thru to make a transfer and withdrawal . was told i would have to pay 8.00 for cashier ck. i asked why when i never paid it before. he restated the charge amt again. asked what type of acct i had. mind you he asked for my id and debit card before the transaction. so instead of doing the job he is paid for and look up the info since he had my information. BEWARE OF BEING CHARGED FOR SVC THAT SHOULD BE FREE. i asked for my id and card back and went to another location the need to close this office they passing out free cks cause the employee are not doing there jobs. They do not care about being professional and the teller was rude . when i called in to ask for the branch managers name the person who answered the phn was no better advised her name was Diane....... i am like Diane WHAT? Address: 3287 Lawrenceville-Suwanee Rd, Suwanee, GA 30024 THIS LOCATION IS THEY WORST. went to the location in Cummings GA , got great svc.