Truist W 49th St St, Hialeah

Unsure what’s the issue with esmilse graham today treated me very rudely when I expressed my intentions of closing my safe deposit box with a bank manager to see if he approves it being closed out!!! No manager on site n in top of it all she advice manager would be back next day but she’ll be off so basically I had to wait to have her n her manager!! N wanted me to pay $25!!! Called customer service department and confirmed I could’ve closed acct without paying and any representative could also close it!!!! Unbelievable gave my service for more than a decade there!!! What a shame!!!

I opened my Suntrust account in Atlanta, GA. I never had any issues with Suntrust until I moved to Miami. Each time that I’ve tried to seek services at this branch, I feel that the tellers have been passive aggressive and unfriendly towards me. I feel so uncomfortable every time I have to enter the branch because I know they’ll laugh and joke and take their time to help other customers, but not me. No matter how calm and friendly I am, they always say “Oh, I don’t know” or “we don’t do it like that and this branch” — this woman didn’t even make eye contact with me... she seemed so annoyed. I eventually left and decided to go to a different location to close out my account. The branches are far and few between, it’s not worth having anxiety going into a bank for people to be dismissive of me. It’s really disheartening because I’ve loved Suntrust for almost a decade, but I can’t keep being treated like this at my local branch.

The staff is great but, the Bank itself is unethical, they Change the store hours every few months, and they change their overdraft policy too. they changed the overdraft policy for the customer not to realize if and when he or she is in danger of overdrafting. The online banking does not show the transactions with the available balance anymore so you think you have money in the account when you actually dont. Then SURPRISE overdraft. When I call the person on the phone doesn't even see the same screen I see. They use to open on Saturdays and now they don't. Monday I will be moving my business elsewhere. I have paid over $1,000.00 on overdraft fees since they changed the "policy" Sad because the staff at this branch are very attentive and give great customer service.

The Branch Manager is an animal. He shouts at customers (even when he is clearly wrong) and blames customers for coming in. He should be terminated immediately.

Over priced check cashing fee of $7 and the check is from their own bank

Great branch. Quick, friendly. Esmilse was a pleasure to work with.

worst place ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!! the fat manager is the worst person ever

Too much delay in said installation, in addition to observing only one cashier for the attention to the population, they should work more and better in that regard

I have rarely been to the bank, but every time I have been there they have always treated me very well. The customer service girls are excellent with a very nice and helpful attitude.

Horrible there is the service I went to make a deposit and so far I am waiting for you to post it on my account ??? very careful with those people they lend themselves for whatever