Truist US, Surfside Beach

Waited twenty minutes while the banker chatted on the phone only to help the next person to walk in after me. Worst costumer service I’ve ever experienced at a bank

Usually good customer service. Traffic can make it a challenge to get in and out. Nice facility once you are there though.

Horrible and very rude employees. The manager Casey has always been very nice but lately will.not return my calls for almost 4weeks now. They lied to me would not cash my check so Casey had to handle that and she did and cashed my check. Ot has been problems after problems with this branch employees very disrespectful. And as far as bb&t itself there are no words.. they have messed my account up today will.make the 3rd time. I called and asked the boy who answer today may 19th 2020 9am in the morning for corparte number he told me there is not one and he lied. I call another number and they gave me the CEO line number and I told them surfside beach sc refused to give me corparte number they said really you should report that so I am and this is the same rude guy that I have spoke to before on the phone as well and the 2 lady's at the front very rude. I took pics so I can show corporate exactly who.im talking about I have took pictures of my account everyday every transaction.

The Employees are very knowledgeable and helpful every time we stop in with a question or Banking business. Kim Love, Diane Warner, Grace, Jay and all the other people I may not remember names are always friendly and helpful all the time. I've been to other branches and this one tops them all! Thank you!

My son has had the best luck with his bank. They really do protect their clients.

They've always been great to me.

This branch is always so slow. They are always short handed

The staff here is very rude.