Truist Pines Blvd, Pembroke Pines

This bank is getting very bad, big line in drive through, only one line open They close early at 4 pm So our business closes at 5 pm an the bank is already close. I tried to open a business saving account and they were unable to do it. Very bad branch customer service Been with this bank for 10 years and is getting worse everyday Today Friday bank close, drive thru line only one line and a lot cars Super slow 2 hours in line Look for another bank

I felt like a criminal when I came to withdraw my money. It took 20 minutes to make a withdrawal. I gave my DL and debit card. I was then asked my full SS# and last two transactions. What is the purpose of my ID and card. Names matched and a picture. Will never come back to this bank. Thinking of canceling my account. Never had this problem with no other branches.

Please stay AWAY from this bank!!! When you call, 1hr minimum for a representative to answer your call, when you come to the bank is always a problem as well, if is for money withdrawal only 1 teller and more than 30min in line, when I need to speak to somebody inside, “computers down”. Albert Trepeu said first they don’t do wire transfer over the phone, then I told him I need a pin for it, then he changed and said o well yes with a pin they do but it takes 2 weeks for the pin. This institution is a JOKE!!!!!!! Albert Trepeu is the “bank mannager” he more like the bank clown 🤡 who don’t care about any of your needs. Pictures are attached with 1 PERSON attending clients. Please please please you don’t need this!!!!! STAY AWAY! I am leaving this unprofessional scamming institution as soon as right now!

Only one attendant helping costumers during peak hours. They can use some help.

They are theifs and scammers. Allowing people to still from me out of a closed account,did didn't call the police when someone used my identity when I had account closed on on code Red. Been waiting for money for over a month , I'm a single mother and I barely have any money but now none. Inside job

Terrible customer service. Been a customer for years and seriously considered closing my account after this morning.