Truist E Main St, Lincolnton

Worst bank I have encountered, bar none. Bb&t was awesome. Not sure what happened with truist, but they couldn't even close an account correctly apparently. I closed my account here in December, in person at the bank. Now, they are claiming my account is still activated and has a negative balance.

The ATM is down often. I used it today, the ATM took, counted, deposited my $200. I checked my balance, then an hour later committed a "conditional reversal". I called, staff E. spoke over me several times, was not helpful or friendly. Several hours later my money has still not been returned to my account. Very, very disappointing CUSTOMER SERVICE. I have regretted switching banks after 11 years and am considering going elsewhere.

Melissa McClendon is always so helpful and kind. She helped me get a lower rate on my car loan and she answers my questions.

I am / have using /used several banks. I use one other bank in WNC but I prefer BB&T across the Southeast. The one in Lincolnton is outstanding!

Extremely slow! Sit in line for over 30 mins today :( then the lady at the window was rude and not professional. Her name is Sherry!

This is my bank they always are very nice and helpful