Truist US, Little River

We were double charged for our safe deposit box. Kevin at this LR branch said we had to pay $70 to close our box. He said that you pay for thr box at the term end. Kevin lied! Now we were charged for our new box at the NMB branch. I was told I needed to make an appointment and to do that I had to wait in the teller line and speak yo the teller. Really.

In all my years of banking I have NEVER rub across a more incompetent group of people! I deposited a large sum of money into this bank only to find out that all the perks associated with the bank were not handled correctly plus the information given to me was not correct. I talked to the manager to explain my situation and he agreed but did little to acknowledge a way to resolve the problem!! I tried to get a car loan with excellent credit and I was turned down after being told I WOULD BE APPROVED. I don't understand how they operate like this but they seem to go about their business will little concern for others...Sad situation

Just sat in lobby for 25 minutes. Was trying to open a savings account-girl at desk said to be seated and someone would be with me.after 20 minutes a lady emerged from office and said she would be with me shortly. The lady she was helping then got up and said she had to pick up her daughter and left.After 5 more minutes and no help left the branch

Slowest, most non friendly bank I have ever been to....

Thank you Kristi Gill for all you did helping me manage a concern with my BB&T checking account from Illinois. Your professionalism was appreciated and very exceptional.

I had an account there for a long time, and the teller put in a wrong number and messed up my account and it was horrible. Then the MGR. Dan I believe, who is short and chubby, he is an absolute jerk. He is not very pleasant if u close ur account or just want another bank. The Web site on Google maps says they open at 8am and it's not true, so I sit in the drive thru waiting, knowing they were not opened, and the shade was up, I really don't care what's going on inside and I know that they aren't opened, DUH! So they come and lower the shade. Duh. I guess u don't have to be so smart to work there.

Traci, Taylor, and Monique are my favourite girls! They always take good care of me when come in or through the drive thru with a million 1's! Also great customers at Pizzeli's that includes Daniel too!

Terrible customer service the bank teller Mrs Shone was very unfriendly I asked her how her day was and never got a response she was very blunt, did not make me feel like I was a valued customer.

Mrs. Kristi is the best. Sarah is also great.

Horrible banking system that will consistently overcharge you.