Truist Belair Rd, Baltimore

I have never had adequate service much less good service at the Perry Hall Branch. It's impossible to get a call back from the manager/assistant manager and so I can't schedule an appointment. Can't wait to get my money out of this bank!

just like the recent review says, am currently closing my 5 accounts and refinancing mortgage jus to get away from this place. Branch never open,...if drive through is open, takes 45 minuntes to deposit cash. ridiculous overdraft fees, and 1 hour wait time on the phone.

If zero stars was an option, that’s what this bank would be getting. PLEASE DO NOT GIVE THIS BANK YOUR MONEY!!! I closed my accounts with them on December 2, 2021 and on December 17, 2021 I was still being charged!! I was then hit with an overdraft fee because there wasn’t any money in the account… because it was CLOSED. I called customer service and explained the situation. I have all of the proof backing that I closed out my accounts earlier in the month and that nothing should even be able to be charged to the account. They were not helpful AT ALL. They told me there was nothing they could do… Nothing they can do??? This shouldn’t even have happened. The account was supposed to be closed!!! Now they’re hitting me with an “extended overdraft fee” on top of the initial one. This has to be a joke. I feel like I’ve been scammed.

Banking hours are not convenient during the week when you work. Went to get money out of the ATM 2 days ago and it would only as for my preference list. Not able to get money. Very frustrating banking with Suntrust now.

Tried to get back into my account and it says I don't have an account called the bank the told me I don't have an account anymore gave me no reason why. And I opened the account with $900 which they say the have no record of even after I showed my receipt for the deposit.

EVERYTIME I COME HERE THEY ARE CLOSED ! I am so sick of this place !

I opened a checking account here in 2019 but closed it due to fraud because I got a email from them asking me if I was the one who abtained a mortgage from them but when I called to complain the bad guys were listening 2 my call & withdrew the mortgage application that they filed in my name.

Lines at drive through take soo long always have to wait poor business

I don't really enjoy waiting for two and a half hours, just to be hung up on.

Great service.Very friendly employees.Enjoy going to this bank.