Truist Holcomb Bridge Rd, Roswell

We have been a customer of this bank since it was The Trust Company of Georgia. We have not had any problems with Sun Trust but when they became Truist I have had problems with every account. Paying my Access account is an issue every month and requires new to visit the Branch. Nothing has been easy dealing with Truist. If it was not so difficult to close account and move I would and if continues it will be worth leaving. Do not open account with Truist. Too difficult banking with them:(((

Worst and slowest bank ever. Just went here to deposit a check which normally takes at most 4 minutes. Just spent 30 minutes waiting to even speak to somebody. Pressed the call teller button probably 20 times in those 30 minutes…. nobody. had to call the actual bank multiple times before anyone even came to help me and when they answered they had an attitude. whoever works here needs to find a new job bc this one clearly isn’t it for them if a five minute process is taking longer than 30 minutes and they get mad over people being upset with that. People have places to be. they go to the drive through teller on their way to places bc it’s supposed to be convenient and quick. not an almost hour long process.

This is the BEST Suntrust branch I have ever been to!! The people here are dedicated to helping with a very uplifting attitude. My sister had gone in this branch to get help with an account issue and Aretha was so wonderful to her. She stayed dedicated to getting her issue resolved as soon as possible and was the sweet human to have worked with. Thank you for all of the help!! I will be telling others to come to this branch because of her kindness and professionalism

Horrible bank. Put holds on over $18,000 worth of checks I deposited. Sat on hold for over an hour. Nothing was fixed. Was told to go into this branch and they would be open and could possibly help me. I went to this branch and apparently the lobby is closed till the 11th. I called back customer service and they didn’t care. **UPDATE** Suntrust recently put a hold on $42,000 worth of checks. Called and spoke to banker at this branch. who said they were busy and they would call me back. They never called me back** ***UPDATE*** Do not use the ATM’s at this branch. Someone put a skimmer on the ATM and got into my account. It took weeks for me to recover my money and Suntrust was kicking and screaming and refusing to help the whole time***

Unbelievable treatment of 20 yr customers. Out of retaliation of reporting unacceptable behavior closed all accounts causing further severe ramifications. 2 employees can expect legal consequences for their wrongful and imo 1 mentally unsound actions causing PTSD. Will post more of the facts once I get all my money and other items back.

Horrendous non-responsive branch personnel do not provide customer service to BB&T customers who have been forced to merge with SunTrust in the bank merger. I will be finding another bank to take my business to. I was formerly a very happy BB&T customer.

Awful customer service. I was there a total of 3 minutes and was told to just “go home and call again”

Walked in and they have me wait in the lobby for 15 minutes only to tell me that they just closed and won’t be able to help me. This bank closes at 4pm on a Monday…

Awful customer service and very judgmental staff. I was very disappointed in how I was treated and was infuriated that the teller essentially lied to me to my face. In over 20 years experience of dealing with banks, this is by far the worst experience I have ever had. I will never do business with this branch ever again if I can help it. I was so vexed that I almost closed my account on the spot and took my business elsewhere.

The worst suntrust location. I’m not the type to write reviews but these employees have the worst customer service and are rude. There one person in front of me, 3 people working at the front desk, I waited for 15 minutes. The guy was like “is someone gonna help her?” And this rude woman at the front ignored him and smirked didn’t even look in his or my own direction. None of the employees even communicated how long they would be or anything. For 15 minutes. I eventually walked out. Unfortunately, this isn’t the first time I’ve come to this location and the service has been poor.