Truist Maple Heights Ln, Rising Sun

The teller who waited on me was very helpful.

Worst bank in the country. Not only can they not fathom how a overdraft works but they also can’t seem to understand that I want to close an account so that apparently it to them that means that they’re going to charge me additional $36 just so they can get one more squeeze out of me a 24-year-old graduate student who doesn’t have that much money to begin with. In addition the customer service is lacking in originality and they do not care for the customer. They will do what they can to get money not to help the customer out only to get money. And by the way I had already given them $400 at this point and they still tried to get more money. The count cannot be closed until they get their $36. Ridiculous if you’re considering open up an account with these people don’t unless you like throwing money into a black hole.

. My Husband & I were Blahantly discriminated against. The teller Samantha refused to give us our money she claimed that the money wasn't availiable in her system even after I called the Phone 24 system and let her listen to the availiable balance she said her system and the phone 24 system had notning to do with each other and that she didn't know anything about the phone system. She had both my husband and I DL as well as both of our bank cards we stood at that counter for 30 min or more she made 3 phone calls went back to her computer and said " It's disturbing that you want to withdraw this much money and it also raises red flags" We told her the money was from the sale of our home in fla and that we were trying to buy furniture and other needed items for our new home( We weren't trying to withdraw the full amount just under 10k) She said that she couldn't give us the money, we ask if she could give us at least half she said no. Not only did she discriminate against us She violated out privacy right by Speaking so loudly that the 5 or more other customers in line behind us heard the entire conversation I did politely ask her to lower her voice which she did not. We habe been members of tBB&t for over 10 years. This still bothers me .Yes I did report thist to cooperate. People like this has no business working in public! We decided to go to another location ( Oxford Pa) The Teller was very polite gave us the funds we requested. IF YOU ARE PEOPLE OF COLOR PLEASE THINK TWICE BEFORE USING THIS BRANCH!

Great service.Friendly staff and very helpful also.

This Bank sucks,charges too much money to cash there own checks.