Truist Sw 137th Ave, Miami

Worst Bank ever . Rush time only one or two cashiers working. Rest of the people seating down in their offices pretending been busy . I have been waiting for 40 min standing in a line we’re everyone is complaining. One of the cashiers keep getting drive through window and leaving inside clients waiting. Horrible service. If you are in a hurry just don’t come to this bank. On top of that they don’t have any client considerations at all. Just don’t visit this horrible bank. Thank you

Run from this bank ..the merger is a joke..they have stolen from me twice and ignore me. They blame "the merger" that was done In mid February. Please please go to another bank. Close your account ASAP. Please do yourself that favor..because if you have an issue they hide like cowards.

I can't say enough good things about my experience at this branch. The first person I dealt with was Patrick G. Who was very helpful and knowledgeable. Then, I continued my transaction with Tania Lorenzo who was excellent!! I had a problem with my credit and she helped me resolve it. She gave me a lot of instructions on how to make payments and explained the whole process of my transaction to me like I was 3 years old. She offered to make herself available to me when I told her how tight my schedule was. I close my heloc in a matter of days! I'm a very happy customer and I highly recommend Tania and this branch for your banking needs!!!

Called 27 times just got the voice mail....then on the 28 call a Cuban women told me she was at lunch breake....I told her that I was calling from outside of USA...put me on hold.....forever.....

Very disappointed in my visit I had brought a significant amount of money that my organization fundraises and I went to the bank to go deposit our money into our account so I could go ahead and donate it towards our philanthropy. I’ve never had an issue before and it’s not my first time depositing a lot of money in this bank. Since the money is money that is fundraised I had about $120 dollars in coins and a lot of $1 dollar bills which hasn’t been an issue before as other employees have helped me before. The lady at the bank (Olimpia) said she couldn’t help me count my coins that I had brought to the bank because she couldn’t hold up the line... mind you I was the only person in the bank! I had brought the coins wrapped and all, but some coins were missing from some wraps and she couldn’t “hold up the line”. She also got annoyed when she saw the significant amount of $1 dollar bills. I was just so dissatisfied because all this money is to donate and I wasn’t able to deposit the $120 or so in coins. Will be certainly asking my organization to move to another bank that is more helpful.

It's a great bank with fast service in cashier... you have a friendly personal ready to help. I like use BB&T

B&T bank is one of the worst banks ever, you cannot deposit checks on your Mobil app over 500 dollars, you deport small checks and hold them for 11 days, may be they been affected by vivid 19 lol

I HIGHLY RECOMMEND NOT TO DEAL WITH THIS SPECIFIC BRANCH BECAUSE TANIA (BRANCH MANAGER) HAS NO CUSTOMER SERVICE SKILLS AND SHE WAS REALLY RUDE WHEN I VISITED THE BRANCH TO SPEAK TO HER ABOUT SOME FEES TO MY ACCOUNT AND SHE WAS ON THE PHONE SAYING SHE IS ON AN IMPORTANT CALL BUT I WAS MORE IMPORTANT THAN ANYONE ON THE PHONE SINCE I WAS A CLIENT AND SHE WAS TELLING ME TO LEAVE THE BRANCH SINCE I WAS WAITING RIGHT BY HER OFFICE SO SHE GOT FRUSTRATED AND ASKED ME TO LEAVE THE BRANCH AND TOLD ME TO "GET OUT OF HERE" SO I GOT UPSET AND CURSED HER OUT SO BAD THAT SHE SENT THE COPS TO MY JOB AND CLOSED MY BB&T ACCOUNT STATING THAT I WAS RUDE BUT SHE WAS THE RUDE ONE. THE OFFICER TOLD ME NOT TO WORRY BECAUSE I HAVEN'T COMMIT A CRIME HOWEVER SHE DID A TRESPASSING AGAINST ME. I FILED A COMPLAIN WITH BB&T AND I WILL MAKE SURE TANIA GETS RECOGNIZED FOR GIVING ME HORRIBLE SERVICE AND KICKING ME OUT OF THE BRANCH. PATRICK WAS GREAT, ALDO WAS GREAT BUT ELIZABETH AND TANIA WERE BOTH HORRIBLE !!!!

Terrible bank service. I lost my debit card three months ago and I'm still waiting for the replacement. The call center is awful. I'm looking for another bank.

I'm very upset with this branch because I had a personal loan and I paid in full I paid a check off to 20,000 and a litter more and it was paid on January the last January 28 I had only to pay 19,000 no lead it be more I was supposed to receive a check for 600 and something else but I never received it so I haven't gotten this branch that I spoke with Wendy and I spoke with Tania and they said that they going to looking for my information they gonna call me bad and today was the last time that I called and spoke with Wendy she said she will call you back but this never happened before so I don't trust those people anymore and I decide to go to another branch hopefully they will help me.