Truist W Market St, Johnson City

I scheduled an appointment to set up an estate account. I arrived 5 minutes early and notified the teller I was there. I sat for 15 mins and went back to the teller who walked to the Banker's office. I was told she is almost done with an issue and that she will be right out. 15 minutes later nothing. I got up and walked out and went to First Trust and Bank. So much better customer service. You can put lipstick on a pig (Suntrust) and call it by a different name, but it is still a pig.

I had a really bad experience with Truist a few days ago after staying on hold for about an hour just to get information to do an auto refinance. To say I was angry was an under statement. But then today I spoke with Becky Jackson at this branch and she was an absolute saint. She turned around my negative opinion of Truist and I am very grateful for her trying to help me. If you go to this branch, WORK WITH BECKY!

Horrible bank. The people there need to consider a new job. No wonder this bank has changed names. This place is a joke. Go across the street to Eastman they care about their customers.

the ladies who are at the window are a disaster they have to have more empathy for people the people who are homeless have more respect They should train the staff better, what's the use of being in an office if they have a negative attitude

Easy to work with, just pick up a less busy time or schedule an appointment before you run into the site. I'm happy with today's visit.

Been a Sun Trust client 30 years. They have always been fair. Now. Two ID s. To cash a check and teller knows me?????? Has known me for 20 years. I’d doesn’t have to have picture on it. Really. Website works 1/2 the time. I recently had a possible overdraft. 36. Sent me a post card. Then overdrafted me before I got post card Web page didn’t work so I couldn’t transfer money.

Banked with BB&T for over 20 years Business and personal. Nothing but a headache since merged to the SunTrust on West Market Street. Employees are extremely rude! Closes my account Friday. Done with it

If you're looking for an exceptional customer service experience ask for Keisha Gawlik at the 1806 W. Market Street SunTrust Bank. I had never dealt with Suntrust before but recently had to move my 89 yr old Mom from Fl. to a rest home in Tn. I called and got an appointment with Keisha to discuss getting me added as P.O.A. to Mom's account, set up online banking, cancel drafts to moms account and get a debit card (which I'm sure is not a glorious task for any bank employee). I arrived about 15 min. early and Keisha got me right in. It took over an hour to get everything set up, call the credit bureau to release a hold on my credit report and cancel 7 drafts on my Mom's account. Keisha worked diligently and went above and beyond to help make sure everything was taken care of. I've worked with a lot of bank employees over the years and I would rate Keisha as one of the best!

I'm not a fan of SunTrust at all. The staff are insanely judgemental and smug. They have a fee for just about everything I'm surprised you don't have to pay ¢75 for walking thru the door. I'm sure they are nice for some people but I bet those people have huge wallets. You can use Suntrust if you want but their are much better places to bank like Eastman Credit Union.

I tried to transfer money into my checking at Suntrust from another bank account - after having to verify both accounts as well as call in to verify my identity. After all that, SunTrust closed my bank account without warning with money in the account and I cannot get to it. I can’t even sign onto my online account. No one will tell me why or when I’ll get access to my money. A quick search reveals this is a common problem. I will be reporting to the BBB and taking as much action as I can to get access to my money. I’ll never use anything g connected to this bank or Truist again.