Truist Boone Trail Ext, Fayetteville

I came into this branch location on Boone Trail to open a checking account I signed in and sat down waited a little while and a man by the name of Jack Y McGinley told me to come in his office I sat down and straight away he started typing on his computer . I told him that I wanted to open a checking account he said that I had an account before which I've never open an account here he said that I had a account through a job debit card. Which was from 2015 7 years ago but couldn't tell me what job he was rude the entire time did not ask me nor inform me that a credit check was to be made in order to open an account I was not ask if it would be OK to let them do a credit check. Which I found out was done after he printed off the statement of denial jack also informed me that I got denied because my old account was in check system which made no sense because he told me that the old account that I had through them mind you 7 years ago was through a job. He did not ask nor get my permission or have me sign any document stating my approval for a credit check. The only thing he has done was update info from my old account. This bank needs to do better with him he wasn't friendly he was rude . And now I'm going to have a negative mark on my credit. Also let me state the fact that I know where my credit score is currently and if Mr jack y McGinley would have notified me that there would be a credit check done I would have went elsewhere because I know where my credit is. Lesson learned

Each and every time I come here I wait, the service is horrible and they are under Staffed!

The two ladies I have dealt with for years have both retired. So now I deal with Brian and he was extremely helpful. I had gone to the Hope Mills branch needing something printed out from my account and the lady said it was be $2.25 per sheet and $25 an hour. She’s off her rocker however thank you Brian at the Boone Trail branch for coming to my rescue free of charge

Why is this bank so slooooowww I don't understand I wish it was run like BB&T but no truist stands for slow and rude

I’ve been cashing my checks here for a couple of weeks now and my company Sanderson Farms pay the $8.00 check cashing fee if you don’t have an account. Went today 12/19/2020 and the lady charged me the $8.00 fee! I mentioned it to her and she just blew me off!!!! Checked was cashed about 11:50 at this location. Other then that it’s been a great location!

I wouldn't want another bank. They are so helpful.

I have never written a review but this is a terrible place to bank. I switched here and most definitely the worst bank ever. The service at this location was awful. Very slow and the employees were extremely rude. I was going in to change my pin and asked if while I was with her would she deposit the cash for me because I was in a hurry and she wouldn't so I deposited money into the ATM and the ATM took my money without depositing it into my account. The employees were very rude about it. The only helpful and understanding one was Yazmine. The lady I spoke with was named Jackie and she was pompous and rude as I was frustrated she made a face behind my back at another employee and huffed and puffed. Switching banks ASAP.

I been having issues with money missing around the same time for the last 2 months. I went in to this location today, Sara helped me but wasn't too kind. She was interrupting me while I made my dispute, got frustrated and didn't send in a request for more research as I stated that I needed. I've been banking with BB&T for almost 2 yrs now and have managed my balances via online & text and has never had suspicious activity in my account with any other bank... Pls print out your account statements B\C something is being offset somewhere somehow. Sara offered to hand me a check after I said I want to close my account after the "Pending" clears... Some banks would offer other things such as od protection or be apologetic!!

Currently standing in line of roughly thirty people, not exaggerating, at 11:57 on a Saturday. Bank closes a 12:00. Three bank tellers open working. Apparently this the only bank open on Saturday in the area. I’m here with a family member. No chance I would ever bank here.

Worst customer service via telephone system ever. You can't talk to anyone about anything unless you enter your social security number or taxpayer ID number. I just want to talk to ANYONE. What a horrible HORRIBLE way to treat someone who might have become a customer but will NEVER become one. What happened to customer service? Stop using automated systems and let real people talk. AWFUL, worst phone service EVER in the history of phones, customer service or the history.