Truist MD, Fort Washington

The most and worst experience in all Suntrust bank around dmv, area especially dc and Maryland branches. I am glad that BB&T takes over of Suntrust, good to see this bank going out of business. I will never come to this branch.

This branch is filled with non-professional from the branch leader to the floor team. They are disrespectful and not interested in a good customer experience. The bank transition was poorly executed and their teams reflect such. The tellers are friendly and helpful. However; I can not begin to say how terrible the branch leader is. I have been to this branch over the past week and each time I have waited from 45 minutes to 1, 20 minutes for assistance with NO ACKNOWLEDGEMENT and just excusing once assistance is given. This location once had an optimal branch team. This location has really gone down and it seems to start at the top.

I normally go when it’s closed and use the ATM which is always in order and working. But today I went in at almost 4pm on a Thursday, there was no wait. The teller (I think her name was Andrea?) was super nice and honest. I was scared to come here because of the reviews but I will definitely come here more often.

The service has improved, as far as making deposits inside the bank, the drive thru can be a little slow but that's do to Tellers handling multiple customers at once, that no problem, I will say the management and the employees that sit at the desks on the left side of the bank are less than friendly not the greatest customer service, they could stand to be trained a little more. The tellers make up for that there friendly and give good customer service. be prepared to wait just a little bit. Low stars because the quality of customer service from the management I think they should lead by example/be friendly to every customer that comes in.

First of all If you know you guys are having issues and complaining About being slow or staffing, why managements Hasn’t hire any more staff and actual productive people, Every single day there’s 1 person and 1 person can only do so much, you can’t burn the staff like this People waited for ever like myself For a simple things I understand things happens but I see other guys sitting, actual sitting doing nothing but being on they’re cellphone and why management hasn’t say or do anything about it ? So is it worthy the costumers complaint and the reputations this bank? Why not hire an extra person and train them to be PRODUCTIVE!!! Who ever people that are sitting on the desk NEVER EVER Help the other guys , they just sitting On they’re phones Anyhow It would be nice if someone actually look at the reviews so you guys can do something about it and make this location better for the costumers and employees But the way I see it no one pay attentions to the costumers voices witch it’s sad and turns to bad and horrible costumers services I’m wonder how long will it take or what would it take to make this change or even just notice the review but actually notice and read them n go through them

I haven’t been to this branch in quite some time due to the horrendous customer service. Nothing has changed, they are still super slow and it’s only 3 customers in the bank.

not opening its doors! drive thru only takes 44 mins. cant even cancel my accoubt

It’s the first of the month... why do you only have 2 tellers working? and the line is literally almost out the door .

Very Very bad customer service and all banker are make bad physically character, very very bad.

Horrible customer service! The branch manager is very disrespectful to the customers.