Truist S Babcock St, Melbourne

Very respectfully and friendly staff that will help you with whatever needs you have.

Interior construction going on at the moment. Lady "helping" me basically decided it was better to avoid answering my question and give me roundabout answers instead. A colleague of hers saw this happening and he quickly answered my question.

Hello, i'm from out of town and i visited this bank this morning to make a deposit and this young miss, Felicia, Was very kind with answering a few of my questions and really pushed to offer me some time to sit down with someone at this bank to talk about Loans and when to re-finance. She seemed very knowledgeable to some extent but really prefered to try and have someone more suited to help me. I had to respectfully decline as i was making only a deposit but still appreciated the effort she put in to assist me today! That kind of customer care is why i bank as suntrust and to even set up an appointment means a lot. I'm rating with 4 stars as i wont be taking the next step for a while and i dont think its entirely fair for a full 5. but Felicia, I would give a 5 star hands down for her if you have a question, don't be afraid to ask her, shes got a solution!

Employees are incredibly helpful and have gone out of their way to provide personalized assistance on more than one occasion. Thank you Josh. Thank you Peter. I'm always impressed by, and grateful for, SERVICE EXCELLENCE. 🌟🌟🌟🌟🌟

Of all the years I've banked I've never had a branch say I couldn't park and wait for them to open. It felt like poor customer service and that I was not valued as a customer and also felt borderline discriminatory.

This Bank has been one of the worst banks I ever stepped in.First of all I dont think they are aloud to break in your safty deposit box,and I know this was done because I marked the box.Then after that everytime I went in there there was a bicycle COP Melbourne for the next year and a half same guy was there before I even got there and I mean every single time.I opened a checking account after that and my very first check never made it to FPL.It got there a month later after I paided it allready so the bank tried to charge me as well as FPL.I could go on and on.Pure discrimination not only from bank but by the CITY.If I could give them a 0 I would.

Very poor experience. Unnecessarily rude. They have to be able to find better tellers. I wouldn't bank there.

This bank is absolutely horrible service and quality sucks staff is lost. Advising everyone to go elsewhere.

This place sucks, go to another bank. They don’t want your business anyway.

Every time I come in this bank there's always one teller and I have to wait in line for at least 15 to 20 minutes