Truist S Desoto Ave, Arcadia

The service at this bank as dropped to an F rating - since the Sun Trust merged with BB&T they have totally given up on any semblance of assisting customers. Wait time is over 60 minutes when you call and then you get disconnected. When going to the bank in person there could be many folks waiting to be helped. Wait time could not be estimated. Cut off my debit card without notice (over 2K in acct). Time to move on.

I was with SunTrust for over 15 yrs and never had issues like this before. Triust has stepped back in time 20 yrs. They must have a 5 yoa that programmed their account online system because it's never up to date and takes to three business days to balance your account. Even then it's wrong and u have to call to get it straight. Since the brought out SunTrust, it's been a nightmare each month and never gets resolved. If u care any at all about your money then I'm warning u please bank with anyone other then BB&t / triust.

One of the best banks I ever had. They helped me with everything I needed

This place sucks. I went to drop off a check for a friend and waited in the drive through for an hour before anyone even spoke to me. The staff are rude and lazy. I personally bank at Midflorida credit union where I’ve never waited in the drive through for more than 10 minutes. Sun trust SUCKS!