Truist S Glebe Rd, Arlington

Normally, I have no issues but today I went in to close an account - not all of them, just one I haven't been using - and was assisted by Mr. Pereira. So, I had to put a few dollars in to make it a zero balance which was a simple transfer from one account to the next and close it. Keep in mind, this was an employee account and my mother recently left for a better opportunity so there was no reason to keep this account open as my primary is now Capital One. So, what SHOULD HAVE been done was going to the counter to take out the CASH from one account and deposit to the other so it would be immediately applied as a Misc. Credit. What he did INSTEAD was do an ONLINE transfer which is now PENDING. That means if I get charged my account fee tomorrow morning, the account will be negative again and I would have to pay it. LUCKILY, as I said, my mother worked at this bank ever since I was very young so I already knew he was wrong and I contacted Phone24 to notate the account and every action he did and I hope he gets severely reprimanded for trying to push me out of a lowball $5 monthly fee.

They treated me like it wasn't my check I waited about 10 12 minutes in front of the teller her while she called and tried to figure out what was going on and at the other branches it takes about 3 minutes and I'm out.

I had a very bad experience yesterday at this branch I was told 4 different reasons I could not make a normal withdrawal on available funds from my non profit business account I and my non profit board are very angry